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The customer is experiencing issues with the Waze app not connecting to GPS and not inputting addresses correctly.
Other Response Scripts
70%
Yes. Okay, amazing. Thank you so much for your help.
65%
I can help with that. Please go to your Settings, then tap Apps, find Messages and tap Clear Storage. That should fix the delay.
45%
You can go into your settings. You can go to About Phone. They'll tell you the model number.
45%
Can we also check to see if your weather app is up to date? Just click on your weather app and tell me the last time it—
45%
And then you go into your Waze. Okay. So, you have to leave. Then go to storage and cache.
45%
And then you would clear storage. Clear storage. Okay. Delete app data? Yes.
45%
Okay. All right, then try opening Waze again.
45%
Allow on everything. Okay. Get started or log in. If you have a log in, it doesn't matter. I should log in, you said? Yes, if you have a log in, you can log in, but you don't need to.
45%
Make sure to include a note inside the package with your name, your phone number, your address, a description of what's going on with the phone, okay, and then we will go from there.
45%
Make sure to include this label.
45%
Okay, let's try then to go ahead, let's try to troubleshoot the Waze, just to see. So you can go to settings on your phone.
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Once you're in apps and notifications, go to CO apps.
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Once you're there, look up for the Waze.
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And now scroll down to the third option. It's going to be like a menu. The third option will be storage and cache.
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Okay, this will reset your Waze. So that should... Yes. Press clear storage? Yes, clear storage, please.
45%
So go to settings again. And the settings on top of it, you will find a search bar. In that search bar, you need to type multiple users. Just like that.
45%
Yes, turn it on. And you can put either add new users. Who should I add? You can put add new user and then just name it Waze or testing. Or just put a guest user. The guest user will be pretty much enough.
35%
There's one more thing that we could try. Okay. There's one more single thing that we could try to see if it's... Yes, let's see if the phone is good.
30%
Yes. So pretty much it cleared the old data that is causing it to.
30%
If you clear the storage and it still hasn't been working, then maybe it's just, like, your motherboard or your software is the issue, and that's why you're having those other problems with your phone.
30%
You can't access the Waze app outside of your car. It's programmed to not exist while it's not connected to your car.
30%
There is definitely a software problem with your phone.
30%
In this situation, if the phone is not in mint condition, we won't be able to take it back.
30%
I sent you a label already on October 5th.
30%
Okay, so the problem here is that H2O is unfortunately not fully compatible with the Fig phone. That is why you're having this problem right now.
15%
Okay. And then go to apps and notifications. Yeah. And then you go to see all apps.
15%
Then you can skip that. You just need to check to see if your Waze is operating.
15%
Have you tried resetting your Waze? Go into your settings. Clear cache or reset. Well, clear storage.
0%
That shows that the software on your phone is corrupt.
0%
If you're having an issue with AT&T, try either T-Mobile or Verizon.
How Customers Ask This
"The customer is experiencing issues with GPS connectivity while using the Waze app."
"The customer is experiencing issues with the Waze app not connecting to GPS and is losing service during calls."
"The customer is experiencing issues with the Waze app not allowing them to search for addresses on their phone."