💻
The customer is experiencing issues with a messaging app after an update and is unable to download a new update.
Other Response Scripts
85%
Sure, you have to go to Settings in the phone. Once in Settings, go to App Updates. Once in App Updates, you need to go to – yes, and make the update on the messages, and that's it.
85%
In App Updates, you will find an option there to make an update for the messaging app, and that's all you have to do.
85%
Okay, go to the messages first. Once you're in the messages, on the top right of the screen, you will find three dots. Once you find those three dots, you'll see a few options coming out of it. The four dots will be show archived. Yes, nothing there. And now that icon will disappear. And also, you can put mark all as read. Yes, I did that. Okay, and now, yes, just turn off the phone, turn it back on, and the notification should not be there.
70%
Oh, okay. Very good.
70%
Once you download and update, your issues with your messages are going to be resolved.
45%
Go into your settings. Scroll down to app update. Check for updates.
45%
Can you go back and click on system update? Check for updates.
45%
What you can do is you can wait for the update that is coming soon that our devs are working on now. What you can do is you can send your phone, get back of your phone, get back of your data and send it into the Borough Park location. It will reinstall the software on your phone.
45%
Scroll down to the message app.
45%
Do you happen to have another device that you can take a picture of what the messaging app looks like and send it to this number?
45%
So you go into your settings, you go to apps and notifications. Then you go to see all apps. In the top right corner, there's three little dots, click on those. Show system. Alright, so now you're going to go and scroll down to DuraSpeed, D as in dog, U-R-A, speed. Yes, DuraSpeed. Okay, I should go in? Yes. Now click open. Can you tell me if it's on or off? It's off. It's off, okay. Alright, so that is probably what they did in the store.
45%
So you have to check to see if the Waze is working properly, if it can pick up your location, if you can create a route. You would check to see if you can make a route. Like when you would type in an address, you would see if it loads that it creates a route from one place to the next.
45%
But you have to make sure that when you try it, you're not on Wi-Fi. Because that is going to, that's not going to help with the test. It needs to be off of Wi-Fi so that we know that the phones, all of the data functions are working properly.
45%
Can you go into the settings for me? And check what? You go to apps notifications, then go to messages, and when you're in there, it'll tell you the version that your phone is currently on for your messages.
45%
Click on the apps.
45%
Then you click on see all apps.
45%
Click on that and then you go to messages.
45%
Then you go to storage and cache.
45%
On the top it's gonna say messages and then it's gonna say 2.2 point something. Let me know what that number is.
45%
So now go into your settings and go to app updates.
45%
And check for updates. I would press check for updates so nothing happens.
45%
Can you check to see if your Waze app is working correctly? Can you try to make a route for me?
45%
Can you check the weather for me? Can you tell me the last time that it was refreshed?
45%
And then you go to apps and notifications.
45%
And then go to see all apps.
45%
And then go down to your message app.
45%
And then go to storage and cache.
45%
Go back into your settings.
45%
Scroll all the way to the bottom to app updates.
45%
So open up app updates.
45%
Please, let's base directly on, on, on technical, on pure technical background. So, call US Mobile, please, make sure that you have enough data, and, and if they tell you yes, you have a lot of data, then call me back and we will, we will see what, what's going on here, okay?
45%
In this situation, I will suggest you to wait a little bit, a few hours into the day until you get the new update, and after that's tested, if there's something still wrong, please let us know.
45%
We do sell batteries, yes, of course. That is an accessory that comes apart, okay? You can purchase it on the website that says kosher.com.
45%
I'm going to write down this for the devs. Send it to them. Give them a good number to contact you if I get any more information.
45%
I can help you with it. Okay. So if you go to Messages on your phone, please, on the top right of the screen, you will find three dots. So tap on those three dots. Okay. And press Show System. Okay. So what you have to do is you have to press the number zero, and that will clear the notification that you're getting. Okay. Zero. So first press the three. Yeah. The three dots, and then press zero. Okay. And that's it for that.
45%
You have to call your service provider and they'll be able to add data for you.
45%
If you want your phone updated, you need to come to the Borough Park location. If the problem continues to happen, we'll give you another phone.
45%
Back up your data if you want to come to the Borough Park location to update your phone.
35%
You have to allow. I have to allow the app to access.
35%
Press cancel for now.
35%
Can you go into your settings?
35%
Can you go to apps and notifications?
35%
You would send it to this address, so 347-240-2482.
35%
It should be like the fifth option, maybe, called apps and notifications.
35%
All right, so I'm going to give these numbers to the devs. They're still looking into solving this issue, and then once they find out the solution, they'll get a notification to your phone about an update, and that will fix the issue.
35%
Okay, can you go into your settings?
35%
You can send MMS messages.
35%
It will be good if you call me with the phone in hand so I can help you to troubleshoot it and get your messages working right away, okay?
35%
If your battery drains very fast, you can come into your new battery.
35%
Yes, you can come into your new battery.
35%
Did you try to call US Mobile to see if you have data left, because I think that's the problem.
35%
Okay so you can try clearing the storage of the message app.
35%
Would you be able to connect to Wi-Fi, and then try again?
30%
You'll have to wait for the update that's going to fix that issue. Right now, there is no solution to that.
30%
Currently that is a glitch that gets fixed by updating, but you don't have any pending updates.
30%
You can definitely come into the store. We'll get all that for you.
30%
I'm going to send all this information to our devs. Currently, we do not have a solution for this, okay? And I don't want to do anything that would damage your phone.
30%
Give us a little bit of time. This is a new issue. And try to resolve this as fast as possible, all right?
30%
Well, if the Waze doesn't work and the weather doesn't work, then there's a different issue. If it's just the messages, it's a different issue.
30%
The warranty is for repairing the phone, not for returning the phone.
30%
So right now our devs are trying to figure out that solution to this issue. We're taking down the IMEI numbers of the customers that are having issues and letting our devs know so they can figure out the solution. Can I have your phone, the IMEI number?
30%
So right now, they haven't given us any updates on the time frame, but they'll be sending a notification to your phone that the update is live. Hopefully less than a week.
30%
At the moment, there is no fix. I'm just trying to record all the information I can.
30%
Currently, our devs are working into a solution for this. We just started rolling it in. We just started getting customers. I think that's the issue they're having.
30%
When we get any information, we'll let you know, all right?
30%
I'm sorry, but I'm not able to give you an accurate timeline.
30%
Okay, so you need to update your apps.
30%
Yes, it has to download and install.
30%
Okay, that's why the Waze is not working. He needs to get US Mobile by T-Mobile or Verizon. If not, it's not going to work.
30%
No, no, no. This is a unique situation of yours, okay?
30%
That will be – yes, yes.
30%
Well, unfortunately, I don't have a date for that, but it should be soon, okay?
30%
As I said, the devs are working on the issue and they're trying to get the update out as soon as tonight.
30%
Yes, the battery that is currently out is a 22,000 mAh. It's more than the last one, which was an 18.
30%
Yes, the Montana location also has fake tube batteries.
30%
There's a notification we push to your phone.
30%
Yes, this phone is going to be a good update because I don't want to lose everything.
30%
The voice notes also work with data.
30%
I will notify the developers right now, okay?
30%
So, for the message thing, that's when you fix the message update, but that not being able to delete, you have the Fig 2, right? Yeah. Okay, and how long have you had this like the ability to not... It's been like this for a while already.
30%
Yes, we are actually working on that, okay? There's an update that is going to be released a little bit later today, and that will fix a lot of issues with the messages. The message gap is completely being restored, okay?
30%
And one way or another, there's going to be an update today that is going to fix the issues that, the old issues that we were having with the messaging gap, okay?
30%
Unfortunately I have no idea. I'm not a part of that department. We don't have any information about that.
30%
Yeah there's been like a lot of calls because there's been a lot of bugs and a lot of customers are calling.
30%
There is an issue with some customers' message app and their messages in general. That is going to be fixed in the next update. It's going to come out late Sunday, early Monday. You'll be able to download it, and that should fix the issues you're having with your Messenger.
30%
Sure. No problem. We are available until 6 PM.
30%
Yes, it probably just used up all your data. All the functions that you just said, they all need data to work correctly.
30%
So what you're seeing is how much data you used like a few days ago.
30%
That may be the cause of all your issues. When you go into settings and system update, there is no update there.
30%
I have to say not for now.
30%
Unfortunately, there is no way to bring it back.
15%
I would say if you can come into like the Borough Park location or the Williamsburg location, but like back up like your important information because you may need to, it's called flashing, where we reinstalled the hardware on your phone or the software on your phone.
15%
So, I would say back up your information, but if that is the only way to fix it, then at least you have your information backed up where you don't need to trip back and forth.
15%
Yes, late Sunday or early Monday, I should do the update?
5%
Yes, if you're having battery problems, you can come into any of the locations.
0%
Unfortunately there's like a... It's going to keep on happening because it's like, it's there, but you can't really download it yet. So, it's going to be like Sunday night, Monday morning.
How Customers Ask This
"The customer is experiencing issues with MMS messages and voice notes after a recent app update."
"Why can't I open text messages after a software update?"
"The customer is experiencing issues with messages disappearing after sending in the new messaging app update."
"The customer is having trouble accessing their messages due to permission settings after a phone update."
"The customer is unable to access the messaging app after a software update, and the app screen goes black when trying to open it."
"The customer is unable to send pictures and use multimedia chat after a recent update."
"The multimedia messaging feature is not working after a recent app update."
"How can I fix my daughter's phone not receiving pictures or group text messages?"
"The customer is experiencing glitches with message opening and slow dialing on their phone."
"The messaging app does not allow the user to go back after opening the on-screen keyboard."
"The customer is having issues opening the Messenger app on their device."
"The customer is unable to see new messages after a software update."
"The customer is experiencing issues with sending voice notes and MMS, as well as freezing and crashing of the messaging app."
"The customer is experiencing issues with their messaging app due to a potential lack of data connection after a software update."
"The customer is unable to download an update for a messaging app and cannot delete files from their device."
"The customer is having issues with a messaging app not allowing downloads and showing a false notification for a new message."
"The customer is unable to download an update for a messaging app and is experiencing issues with deleting files on their device."
"Customer is experiencing issues with voice notes and group messages after a recent update."
"The customer is experiencing issues with the messaging app after a recent update."