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The phone was reported lost or stolen, and the customer needs assistance to un-report it.

📱 Device Issues Power & Boot Asked 1 times needs_work

Other Response Scripts

45%
Okay, so they're not that long of directions but what numbers. Okay. So, in your phone, you're going to go to like the main menu, right. You're about to type a number. Yeah, type in star pound star pounds. 1122 pound star pound star. Right, so that's the first step. You got that. Okay, wait, so star count star count. 121122 pound star pound star. Right. Okay. And now that's going to bring you to the screen that says, I'm the eye on it, and it's gonna have two boxes to type in numbers. So, in the first box, type in this long number here. So it's 356080091066508. And in the second box. It's 356080095844231. Okay. All right, and then after that, you have to press back on the keypad to get the keyboard away, and then you're going to click. I mean I said, there's two different buttons. You have to click the one that says, I mean I settings and it's going to restart your phone. And then you're all set. And then, yep. And then you may have to give this new number, this new me I to your service. If your phone, if your phone doesn't start working right away, and you may have to give that. So you just let them know like, Hi, this is my new IMEI. And this is that. Which number is that? That's the numbers I just gave you. Both of them. No, so you just give them the first one.
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