The customer is locked out of their phone and forgot their PIN.

Yeah, it worked. I had to hold it for long, the reset.

I have your code ready. The code is going to be 8 8 B, lowercase b as in boy. 6 8b6, f as in frank. 3 A as in apple, lowercase. And then press reset.

Yes, you can try how many times you want. It's 8, V as in boy, 6 as in 6, F as in frank, 3 as in number 3, A as in apple. Let's see if it goes now.

Alright, so it's E, like elephant, 2-4-6. Okay. E as in elephant, 7.

Yes, that is correct. Can I have the API, please? 3582 3582, okay. 9174 9174, okay. 0694 0694, okay. 750.

Okay, then please, bear with me on the phone. I'm going to create a code, then I'm going to help you download the phone. Do you have a SIM card inside the phone right now or no?

So you may have to visit the Monty location for your phone. Um, if it says that it's the incorrect password, then there may be something else wrong with your phone.

You have pressed reset and it's not going? Are you sure that you have a SIM card inside the phone? Yes. Okay, then we will have to try again in 24 hours, unfortunately.

I'm going to tell you the IMEI one more time, just in case, okay? It's going to be 358-291-740-694-750, is that right? Yes, yes. Okay, which fixed one is it? The 2 Pro. Okay, we should wait 24 hours, okay? And then try again, usually that works.