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How do I check for updates to fix issues with Waze and Android Auto?
Other Response Scripts
75%
So I should see on my phone a pop-up of an update to be done? Yes.
70%
I sent it over to them again. You should be getting it very, very soon, hopefully tonight.
45%
Once the update comes out, let me check to see if the Waze one is also coming out at the same time, or if there's an update, so let me double check with that, okay? Give me one sec.
45%
What you can do is... I will tell you to ship it to the Bar Park store. We will send you a label. In there, you will write a note that the Waze was taken off. If we could please put it back on manually and send it back to you. Obviously, it will be free of charge. For both shippings, it will be on us. And the actual putting it on will also be on us.
45%
If you ship it out today, we will have it tomorrow. If we open it tomorrow, it will be fixed tomorrow. Fixed right away and sent back tomorrow.
45%
If you can try connecting to a Wi-Fi connection, they connect in like an hour or two hours. And then it should come back, the Waze should come back.
35%
So we can add your Waze manually, but you'll have to come into the store for that.
35%
First, can you go into your settings and tell me what update version you're at?
35%
Let me check here one second, all right?
35%
Can I take down your IMEI number, please?
30%
Yeah, so there was an update that was pushed back. It should be coming out by the end of tomorrow. That is the update that we got from the Devs, there's a complication, they have to fix before sending it out.
30%
So that's the update to download Waze, we have it coming out for the end of the day.
30%
Okay, no problem, I'll make him aware of this, alright?
30%
Currently, there was supposed to be an update. It got pushed back a bunch of times. They let us know on Tuesday that it wasn't coming out and that it got pushed back even further. And now we're waiting for a new date.
30%
The update, the messaging update, the one that you have issues with, it was supposed to be here yesterday. So I hope it will be here today or tonight to fix the messaging. But the Waze, the Waze will need a whole new system update. The new system update will come out Hanukkah. So that is in two weeks from now.
30%
If it doesn't come back after two minutes, sometimes on phones it's saved as a file. And you can just reinstall it. But since you don't have that, we would have to do it manually over here.
30%
I have to put the app back on your phone. You have to connect it to our system and put an app onto your actual phone. That's not something that you could just do.
30%
Okay, so the offer stands. If you decide on Tuesday that you do want to send it in, then you could still call us, and we'll send you away.
30%
The reason why we have to do it like this is because it's not officially released yet.
30%
Sorry about that.
30%
So with the update, what it does is it actually reinstalls Waze on your phone. So with cellular data, sometimes it doesn't come back. Is there any way for you to connect to Wi-Fi?
30%
But for some customers, the Waze does not come back. And there's going to be a new update that comes out in about one to two days to fix that.
30%
Some customers are not able to use the Android Auto feature. They get like a red error message.
30%
Yeah, so it's going to be pretty much the same as the notification that pops up that it's not working. It's just not connecting properly.
How Customers Ask This
"The customer is experiencing issues with Android Auto not working and missing the Waze app after a phone update."
"The customer is inquiring about a software update for their device that is supposed to fix issues with Android Auto."
"The customer is experiencing issues with Waze and Android Auto after a phone update, and is frustrated with the lack of updates and solutions."