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The customer is experiencing issues with their phone not responding during calls and not receiving text messages.
Other Response Scripts
75%
Yes, and that's it.
75%
Once you have that done, that's it. Your messages should be working with no issue, and yeah, test it through today, and if anything, let us know.
70%
That will solve the problem, yes, sir.
70%
Yeah, done, that's it.
70%
Yes, you can keep your own number.
65%
If you want it, you can purchase a SIM card at figcosher.com. Once you receive it, you can call us and we will guide you how to port your number from AT&T to FIG.
55%
So press, hold on. And that's it. From now on, you should be getting everything.
45%
I can help with that. It sounds like you're experiencing some issues with your phone. Let's try a couple of things. First, please go to your Settings, then tap on Apps. From there, find the app that is causing the issue and tap on it. Once you're in the app settings, tap on Clear Cache and then Clear Data. After that, restart your phone and see if the problem persists.
45%
If you're still having trouble with your inbox messages, please check your network connection. Make sure you're connected to Wi-Fi or have a strong mobile data signal. You can also try resetting your network settings by going to Settings, then System, and tap on Reset options. From there, select Reset Wi-Fi, mobile & Bluetooth.
45%
If you come in early, like, we open at 10, right? If you come in at 10, we'd probably be able to do it for you, like, on the spot. Or, like, leave it there for, like, an hour or something, and then they'd be able to come pick it right back up. But that would only be possible if you come in, like, early.
45%
You would send your phone in, um, you would include your name, your contact information, your email, as well as, like, a detailed description of what's going on with your phone, so that once we get the phone, we'd be able to fix it. And then once it's fixed, we would call, collect the payment, and ship it out.
45%
Go to settings on your phone, please.
45%
Once in settings, go to apps and notifications.
45%
Press where it says show system.
45%
Now you will see a whole list of apps, okay? So you have to turn on the messaging app and the phone app, and that's it.
45%
Okay, I can help you with that. Go to settings in the phone, please.
45%
Once in apps and notifications, go to CL apps.
45%
Okay, once in CL apps, go to, on the top right of the screen, you will find an option that says show system.
45%
So go into show system, please.
45%
Once you're there, press open.
45%
Once in app notifications, you need to go to CL apps.
45%
On the top right of the screen, you will find three dots. So, tap on those three dots, please.
45%
Once on those three dots, you will see show system. So, press on show system.
45%
Once you press on show system, you need to go to an app that will be called Durespy.
45%
Once you press open, you will see that your phone message app is off. So you have to turn it on in that menu, and also the phone app, you need to turn it on in that menu.
45%
All right, so do you have the phone on hand? Yep. All right, you can go into settings. Go to settings, okay. Apps and notifications. Notifications? Apps and notifications. Oh, okay. I see that, yeah. And then you're going to go to all apps. Okay. Now in the top right corner, there's three dots. Click on those and click show system. Okay. Now you're going to scroll down to the letter D, and then dog. It's in alphabetical order. And you're going to look for DuraSpeed.
45%
Yes. Okay. Then what? Click open. Okay. All right. Now there you're going to turn it off.
45%
I should turn it off? Yes. Okay. Now you're going to go back to that long list of apps from before where you found DuraSpeed. Yeah. And you're going to go to messages. Okay. All right. And you're going to go to storage and caching. Okay. And then you're going to clear storage. That means it clears all my messages? You're not going to lose any of your messages. Okay. If you're using the old app data, this is not going to affect any messages that you send or receive.
45%
All right. So now you're going to go back to that same long list of apps. You're going to go to phone. Okay. And you're going to do the same thing. So storage and caching and clear storage. Okay. All right. Now after you've done that, you should turn your phone off and turn it back on and you should be now getting all your messages back and your phone calls.
45%
Can you please check if she can, if the phone is in do not disturb or in battery saving? And can you also check that the risk speed, the risk speed also comes from that? On, on, on the calls, it can affect the calls too.
45%
Once in show system, you need to look up for an app that will be called DuraSpeed.
45%
Press on it and now press open, please.
45%
Once you press open, what you need to do is you will find the messaging app in there. On that messaging app, press where it says, you have to press where it says, you have to turn it on and also your call app.
45%
Please, do you have a computer open so you can tell me if you received it or not?
45%
Would you be able to try today? Just grab a different phone, ask for a different phone from a family member or a friend, and ask them if you can check your SIM card to see if the SIM card works.
35%
If you have long conversations, okay, long messages spread, you have to delete a few of them to make it faster.
35%
Yes, the clock too.
35%
You can bring it, and we can take a look at the phone, definitely, if you want.
35%
If you have the phone in your hands, go to settings in your phone, please.
35%
Make sure if you as mobile, either.
35%
I recommend Verizon, T-Mobile. US Mobile is really good.
35%
Can I have the number? 347-986-0597.
35%
If it happens again, just try to check before calling us to see if it comes back. If it doesn't, then call us and let us know.
35%
You should download the update, yes, but only if you have Wi-Fi available. Because it takes up a lot of your data if you download it off of Wi-Fi.
35%
Yes, you should say cancel. If you use that, then you're going to use your data for the entire month. So make sure you're on Wi-Fi before you download it.
35%
Do I have to connect to Wi-Fi? Yes.
35%
As soon as we hang up, I'm going to ask him. I'm going to explain the situation first, okay?
30%
Unfortunately, AT&T has been having a few problems with all the phones that are not tied to you, okay? So my recommendation here will be switching your company.
30%
I can report that to the developers.
30%
Okay, so you're missing phone calls and messages? Yeah. And what service do you have? US Mobile. Okay, so recently our customers have been calling about missing messages, but this is the first time that I heard someone calling about missing phone calls. So I'm going to go through the troubleshoot to help with the messages, and then we'll see if it also helps with your phone calls, all right?
30%
Yes. Okay. So I'm on this phone now. So if I turn it off, I'm going to hang up. But you're saying if I turn it off and turn it on, I should be getting, I'll get all my messages hopefully? Yes.
30%
If you still notice that the problem persists, please let us know. But from now on, it should be good.
30%
That's right.
30%
I can help with that. Unfortunately, I don't think they're working right now because I think it's a little late over there.
30%
I'm going to give you the phone number. 055-296-395.
30%
Okay, you need to change your service provider. AT&T recently applied a policy that they are not working with 4G phones anymore.
30%
And it's $50 a month.
30%
I'm going to request it again, okay? I'm going to ask him to call you right now, if that's what you need.
30%
You're going to have to send us a phone. We're going to have to take care of your phone. And that is going to be it.
30%
They can look at the phone on the spot and see the problem. They can take a look at the phone on the spot. That is for sure and see the problem.
30%
What time are you closing today? 6 p.m.
30%
First of all, Moshe, in this situation, I am myself a manager, okay? I can provide you the... I can ask the operations manager, which we have similar positions, to give you a call.
30%
They can take a look at the phone on the spot, that is for sure, and see the problem.
30%
Thank you so much. I'll send you the label now. I'll also check in to pick up.
15%
Once in apps and notifications, go to see all apps.
15%
Now on the top right of the screen, you will find three dots, so tap on those three dots, please.
15%
Now you need to look for an app that will be called Durisky.
15%
Once in settings, go to apps and notifications, please.
15%
Now, you need to look up for an app that will be called DuraSpeed.
15%
You need to turn on the messaging app and the phone call app, and that's it, and also the alarm.
15%
Go to settings, notifications. I just saw. Okay. Yeah, the phone and the messages should be on. Once you have that done, just go ahead and try to make a call and see if it works.
15%
Now, what you need to do is you need to go to apps. Go back from there. Of course, exit that menu and you need to go to apps and notifications.
10%
I will try, okay? I will ask UPS, and if they tell me yes, of course, I will be letting you know. If they tell me no, then you have to drop it off at the UPS point.
5%
I would suggest coming into the Borough Park location if you're close, and if you're not, send your phone in. Because maybe there might be an even bigger issue of your motherboard being a problem.
5%
You need to return label to moshemarker4 at gmail.com. Is that correct?
5%
Did you try by any chance checking your SIM card in a different phone to see if the SIM card works?
0%
No problem. If you find out that you're missing messages or calls again, please call us back.
0%
I promise you I will do my best to get them to answer, and as soon as I get something, I'll get back to you, okay?
How Customers Ask This
"The customer is experiencing issues with their phone not working properly, including problems with text notifications and has not received promised follow-up communication."
"The customer is experiencing issues with their phone not receiving calls and showing no service."
"The customer is experiencing issues with sending and receiving text messages on their phone."
"The customer is experiencing issues with their phone not working properly, including problems with text notifications and has not received promised follow-up communication."
"The customer is experiencing issues with their phone not making or receiving calls."
"The customer is experiencing issues with not receiving text messages and calls on their phone."
"The customer is experiencing issues with their phone number not receiving calls."
"The customer is experiencing issues with receiving calls and texts after getting their phone back."
"The customer is experiencing issues with not receiving call notifications on their phone."
"The customer is experiencing issues with missing phone calls and messages."
"The customer is experiencing issues with their phone not getting access to messages."
"The customer is experiencing issues with not receiving some text messages on their phone."
"The customer is experiencing issues with receiving and sending text messages on their phone."
"The customer is having issues receiving and sending text messages and calls."