💬

The customer is experiencing issues with receiving texts and the Waze app not working properly.

💬 Messaging SMS Text Messages Asked 3 times needs_work

Other Response Scripts

70%
Your data will renew tomorrow, and tomorrow will be just fine.
explanation 1/0
45%
Then go to apps notifications.
instruction Steps 0/1
45%
Now in the top right corner, there's three dots. I'm going to click on those three dots and click show system.
instruction Steps 0/1
45%
Now you're going to click open.
instruction Steps 0/1
45%
Now you're going to go back twice. Meaning on then off, meaning on then off again? No, no, as in you're going to press the back button on your phone twice.
instruction Steps 0/1
45%
And now you're going to scroll down to messages.
instruction Steps 0/1
45%
You're going to click storage and cache.
instruction Steps 0/1
45%
And you're going to clear storage.
instruction Steps 0/1
45%
So you're going to look for something called location EM2.
instruction Steps 0/1
45%
Okay, so you're going to click on that. Location EM2.
instruction Steps 0/1
45%
So you're going to go storage and cache, yep.
instruction Steps 0/1
45%
And clear storage again, okay.
instruction Steps 0/1
45%
All right, and then you just turn your phone off and turn it back on, and it should be working even better now, right?
instruction Steps 0/1
45%
Yes, if you want to come to the Borough Park location. I can go in the Wormsburg location. Wormsburg location is good. No. Only in the Borough Park location will we be able to do it.
instruction Steps 0/1
45%
You have to turn off the phone, take out the SIM card for a few minutes, and then turn it back on.
instruction Steps 0/1
35%
Okay, so those issues are a little different, but we can do it one step at a time. So first, can you go into your settings?
instruction 0/1
35%
If I didn't see it tonight, I can call you tomorrow? Yes.
instruction 0/1
35%
If not, you can just... I can add $5 of data to your account, which is going to be... I mean, you're not going to use it. It's going to be a little bit wastey, but if you want to do it, and you want to have it working today, I can do that for you.
instruction 0/1
30%
Now for your Waze, you said you couldn't find your location, right? Correct. So does it get close to your location, or is it just completely off? Oh, close it is, yes, yes, yes. It usually is within a few streets.
explanation 0/1
30%
And just to remember, like, AT&T with location settings, so they're working on getting it better, but it's not as accurate as it should be, okay?
info 0/1
30%
Yeah, a lot of our customers actually use, like, U.S. mobile Verizon, and it works great.
info 0/1
30%
Yeah, it's going to help your location and settings and everything.
explanation 0/1
30%
I know that there's supposed to be an update tonight. At night. They didn't give us like a set time or anything. And if I'm not mistaken, it's supposed to be at 6 o'clock.
info 0/1
30%
So we won't be able to send it individually to customers. You'd have to wait for the app to be released. But the update should be coming out tonight.
explanation 0/1
30%
If it doesn't help the Waze, please call me back, okay?
promise 0/1
30%
You ran out of data. That's why you cannot use the Victor text, okay? Your plan is renewing tomorrow, so if you want, you can wait until tomorrow, and that will help.
explanation 0/1
15%
Now you're going to scroll down to something named DuraSpeed. So it's D as in dog, U as in umbrella, R as in Roger, A as in app.
instruction Steps 0/2
15%
So what we can do is we can restart or reset your location settings. So if you click on that same show system again.
instruction Steps 0/2

How Customers Ask This

"The customer is experiencing issues with downloading messages and using Waze due to a lack of data."
"The customer is experiencing issues with the Waze app not being available after a phone update and has lost their messages."