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The customer is experiencing issues with their text messaging app, where it sends the wrong images and has problems with the BEAT music player.
Other Response Scripts
35%
I didn't say reset your phone, I said reinstall the software on your phone.
30%
Okay, well that would be the only way for us to solve the problem with your phone. There's no remote way for us to fix this issue.
30%
Yes, it would wipe your phone.
30%
Okay, well I'm going to give them, my supervisor's information, and let them know to see how we can help you.
30%
I did clear storage, whatever, that whole thing. It didn't help either.