The customer is experiencing issues with music playback stopping when closing the phone and cannot view pictures in full size.

Yes, you can call back. I would say about three to four weeks. Try to call back to see if any changes to this.

Yes, there is an issue with that. Our devs are working on an update that fixed that problem.

Yes, currently they are working on that, about the file viewing, but that's going to have to be in the next update, because they're working on these issues, all right?

Yes, there's a lot of issues that they're trying to address, but they are aware.

There is none currently. They are working on a system to notify our customers.

Yes, I definitely let them know about those issues.