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The customer is not receiving all text messages after a system update.
Best Response
85% effective
Yes, so you updated to the latest app of 2.217, right? Okay, so let's first make sure that it's at 2.217. Go into your settings, please. Go to apps and notifications. And then after that, you're going to go to see all apps. Okay. And then you would go into your message app. All right, and then you would go into stored and caching. Okay. And now at the top there, right below the word messages, the icon, it should say a number. What does that say? 2.2.7. Okay, great. All right, so now go back into see all apps. So we have, like, the whole list of apps there. Yeah. And then on the top right, there's, like, the three dots. You click on those three dots. Okay. And then it should say show system. Click on that. Yep. And then you would scroll down to DuraSpeed. So what is it? So what? DuraSpeed, so D-U-R-A, speed. It's in alphabetical order. Okay. Yeah, I see that. All right, so you click on that, and then you would click on open. Okay. And then there's a toggle all at the top. You would turn that off. Okay. All right, so after turning that off, you would go back into your message app, that same place that you were before where you read the 2.2.7. Okay. And there you would clear storage. Delete app data? Yes. Okay. All right, and then after that, you would just turn your phone off and turn it back on, and then you're good to go.
Other Response Scripts
85%
Yes, all right, so what we can do is go into your settings. And then go to apps and notifications. And then go to CO apps. And then the top right corner, there's three little dots. You click on those. And it says show system. And you click on that. And then you're going to scroll down to DuraSpeed. B as in dog, U-R-A speed. And you're going to open that. And then after you open that, there's going to be a button that says open. You're going to click on that. And then you're going to turn that system off. And then you're going to go back to that long list of apps. And then you're going to scroll down to messages. And you're going to click on storage and cache. And then you're going to clear storage. No, it's not going to erase any of your messages. And then it should start working good? Then you should turn your phone off and turn it back on. And then it should start working good.
75%
You have to leave it like that. Leave it like that. Yes, now it will work just fine.
70%
Yes, it will be good now.
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Yes. Okay, and then it's good? And now you should be getting all your messages with no problem.
70%
And that's it.
70%
The other ones can stay gray.
70%
Okay, now all the messages should come through.
70%
Yes, you should be fine now.
65%
After you do that, you just confirm and now you should be getting all your messages. You just need to turn your phone off and turn it back on.
65%
Yes, you have to turn, those two needs to be on and that's it. Now you should be getting all your messages without issue.
50%
I can spell it for you if you want. B as in dog, U as in umbrella, R as in rain, A as in apple, T as the word speed.
50%
Yes, that's right. You were getting some messages, but you were not getting messages when the phone was off or when the phone was sleeping, so that's fixed issue, okay?
45%
Okay, so you just have to go to Settings. Go to Apps for Notifications. Go to See All Apps. In the top right corner, there's three dots. You're going to click on those and click Show System. Now you have a long list of apps there. They're in alphabetical order. So you're going to go to D, as in dog, and you're looking for DuraSpeed.
45%
Yep, click on it. Now you're going to click Open. At the top, there's a switch, on or off. The switch that's on. Okay, so switch it off.
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You're going to scroll down to Messages. You're going to click on Messages. And you're going to click on Storage and Cache. And you're going to Clear Storage. Yes. Don't worry. You're not going to lose any of your messages.
45%
I can help with this. So go to settings in your phone, please.
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Now go to see all apps or app info.
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So tap on those three dots.
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And press show system.
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So once you're there, press open.
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Once you press open, you will see a whole list of facts. One of the facts will be your messaging app and your phone app. So both of them need to be on.
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On the top right of the screen you will find three dots. So tap on those three dots, please.
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So press show system.
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Once it's done, yes, press open.
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So go to settings on your phone, please.
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Once in settings, go to app updates.
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Check for updates?
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Once in apps and notifications, go to C-O-L-F.
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Yes, press show system.
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Okay, tap on that, please.
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Once you tap on that, press open.
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Once you press open, you will see that your messaging app and your phone app are off. So turn them on both, please.
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Once in settings, go to apps and notifications first. Apps and notifications, see all apps.
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Now, go to an app that will be called, do repeat, it's going to be DS David, U as in umbrella, R as in red, A as in apple.
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You go into that. Okay. Now press open, please.
45%
Once you press open, let me know. It's open, yeah. You will see a whole list of apps. That will be, one of them will be your messaging app and your call app. So, turn them both, you have to turn them on, both.
45%
Once in see all apps, let me know.
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Okay, once you're there, press open.
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Once you press open, all you want to do is look up for the messaging app, please.
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Once in the messaging app, let me know.
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Yes, once you're there, turn it on, please. Turn the messaging app on and turn the phone app on.
45%
Okay, so once you're in settings in your phone, what you need to do is go to apps and notifications, please.
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Once in apps and notifications, go to CL apps.
45%
Okay, once you're there, on the top right of the screen, you will find three dots. Okay, once you're in those three dots, press where it says show system.
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Yes, go into that and press open.
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Once you press open, all you need to do is, you will see that all the apps are toggled off. You need to toggle on the messaging app, and that's it.
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Once you find this app on it, and then press Open.
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You will see a whole list of apps. One of those apps will be your Messaging app and your Phone app. So both apps need to be on, okay?
45%
If it's not allowing you, turn off the phone, take out the battery, put the battery back in, and do the process again, okay, what we just did, but this time we'll let you turn it on.
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You have to turn on the Messages.
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I can help you with that. Go to Settings on your phone, please.
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Once you press Open, you need to look up for, you will see a whole list of Apps. One of those Apps, you will have your messaging app and your phone app, so open that, please.
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Okay. And then go to see all apps.
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So open. Okay. Oh, and I just do off? Yes.
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Now you're going to scroll all the way down to messages. Messages app.
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You need to clear storage.
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Okay, I can help you with that, okay? The first thing you need to do is you need to go to settings on the phone, please.
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Once you're in app updates, click for updates, and tell me if you see an update available for the messages.
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Once you press on those three dots, all you have to do is look up for an app that will be called DuraSpeed, okay? D-U-R-A Speed.
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You have to press show system.
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Once you're there, press open.
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Once you press open, you will see that a few apps will come out. One of these apps will be the messages app, and you have to toggle it on.
45%
All right, so you go to settings. And then apps and notifications. And then you would click on see all apps. It may – depending on what version phone, it also might be app intro instead of see all apps. But I'll take you to the same screen. And then you're going to click on the top right corner. There's like three little dots. You click on those. And that's going to show up show system. And then you're going to scroll down to DuraSpeed. So it's D as in dog. U-R-A-S-P-E-D. You're going to click open. There you're going to turn it off. And then you're going to go back into that see all apps screen. And you're going to go down to messages. And then you're going to go to storage and cache. Clear storage? Yes. Okay. Confirm that. And then after that, you will turn your phone off and turn it back on. And you should be getting all your messages.
45%
Go into your settings. And then go to apps and notifications. And then go to see all apps. And then you would click on the three dots at the top right. Click show system. Okay. And then you would go down to DuraSpeed. And you would open that. There should be a switch at the top to turn it off. Let's put it off. After turning off, you should reset your phone and getting your messages back in now. You would turn your phone off, turn it back on. And then you should be able to get all your messages.
45%
Check to see right under the message app icon, it should say 2.2.7. What does it say?
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Once in settings, go to notifications.
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Now go to see all apps, please.
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Once you see all apps, scroll down to third option. It's going to be storage and cache.
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Once you press on DuraSpeed, tap open.
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Once you press open, please let me know.
45%
First in your messaging app, you have to go into your messaging app and press, uh, and turn it on.
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You're going to settings and you're going to systems.
45%
Yes. And then I go to where? What? Systems?
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So what you need to do here is just for testing. This may work. It may not work as well. You need to put the SIM card in the second slot.
45%
One option that we also have is resetting the network. I know that you don't want to reset because your Wi-Fi password. Just save your password, and when you want to log back again, we have to try it.
45%
So there's going to be an update in the messages later tonight. Please wait until we get that update. Once you make it, test it, and if it doesn't work, you have to let us know again.
40%
Once you're in Settings, go to Apps and Notifications.
38%
Okay, done. And that's it. That's it, that should fix the problem? Yes.
35%
If you do start still experiencing that loss of messages, like, please message us or call us back. You can always try having a friend message you, like, numbers one through, like, 30, and seeing if you're missing any numbers if they message you.
35%
So you press on that?
35%
Yeah, V as in dog, U as in umbrella, R as in red, A as in apple, S as in Sam, P as in Peter, E as in elephant, E as in elephant, V as in David.
35%
The phone app is just plain phone, okay, with a gray, with a green symbol.
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Okay, are you connected to Wi-Fi?
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Okay, maybe you should connect to Wi-Fi.
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Let me spell it for you. DuraSpeed, D-U-R-A.
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Okay, so messages and, uh, phone? Yes.
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If you go into your settings, and then in About Phones, it will be there.
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Okay, done. And that's it.
35%
So, what we can do is we can restart your mobile Bluetooth Wi-Fi on your phone to see if that helps with that.
33%
Yes, you should be getting messages with no problem as long as your service works, okay?
30%
Yes, by the end of December.
30%
If it stops again, I do this again? Yes, but I think it shouldn't happen again. Okay? It shouldn't happen again? No, it shouldn't.
30%
No, no, no. We just did it in case. Phone calls shouldn't be affected, but we just did it just in case, okay?
30%
That, that is not possible for now, I'm afraid.
30%
We are working on a solution for that issue, yes.
30%
Hopefully in a matter of two weeks from now.
30%
No, it's not going to delete any of your messages.
30%
Call us if you have any issues, alright?
30%
Yes, if I still have problems, then I should call back?
30%
No, that's just it's causing some phones to act oddly with the messages. So our devs let us know about that situation and help our customers.
30%
So some of our customers are having the same issue, and what we're doing is we're taking down the phone's IMEI numbers and we're sending that over to our desk so they can figure out exactly what is going on with these specific phones.
30%
All right. So I'm going to send this over to the devs. They are looking into exactly what's going on with these phones, and once they find a solution, they're going to send out an update for that, all right?
30%
I'm going to send this information over to them, and when they find a solution, they'll be notified.
30%
You are going to lose all the passwords for the Wi-Fis, and you're going to lose all of your Bluetooth save items.
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I'm going to send right now a message to the main developer.
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Yes, we have your number.
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Thank you so much. We'll be in touch.
28%
Once in apps and notifications, go to see all apps.
26%
Go to settings in your phone, please. Now go to absent notifications. Once you see all apps, you have to go to, on the top right of the screen, you will see three dots. So tap on those three dots, please. Once you tap on those three dots, all you have to do is just look up for the app called DuraSpeed. Go to app info. Yes. And then on the top, again, on the top right of the screen, you will see three dots. So tap on those three dots, please. It says show system or reset app preferences. Show system. Okay. Show system. And then DuraSpeed? Yes. Once you go on DuraSpeed, press open. It should be on. No, no. It should be on. Oh, it's not on. So I put on. Okay. Turn it on, please. Once it's on, the messaging app should be on and the phone app should be on. Okay? In green. Okay. So messages is not on, and which one should be on? Calling should be on, too. The calling app. Oh, calling. Phone, okay. It wasn't on. Okay. So those are on now. Okay. And that's it. Your phone should be working.
17%
You don't really need to restart your phone now after this.
15%
Once in settings, go to apps and notifications.
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Once you press show system, you need to look up for an option that says EuroSpeed.
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If it's not working, just turn it back on and that's it, okay? But it should be working right away.
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Okay, I can help you with that. If you have the phone, go to settings, please.
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Okay, once you're in settings, go to apps and notifications, please.
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You need to look up for an option that will be called, that will be called the recipe.
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Once you press open, you will find a whole list of apps. One of the apps can be the messaging app, okay?
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So go back in settings and go to apps and notifications, please.
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Yes, absolutely, I can help you with that. So, if you have the phone in your hand, again, please go to settings.
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On the top right of the screen, you will see three dots, go there and press show system, okay?
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Once in settings, all you have to do is go to apps and notifications.
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Once you press show system, you need to look up for an app that will be called DuraSpeed, please.
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The Phone app and the Messaging app need to be turned on.
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You will find an option that says either see all apps or app info.
5%
Okay, now on the top right of the screen, you will find three dots.
0%
No, no. Next update, we're testing them thoroughly. For now, there's not any update soon.
0%
If you do have one more issue, please let us know. We want to help you, okay?
0%
You're going to get most likely a notification for an update.
How Customers Ask This
"The customer is not receiving text messages after a recent update."
"The customer is experiencing issues with not receiving all text messages after a recent update."
"The customer is having issues receiving text messages after a system update."
"Customer is not receiving some text messages after a recent update."
"The customer is not receiving text messages after a phone update."
"The customer is not receiving messages after a recent update."
"The customer is not receiving all text messages after a phone update and is seeking a solution."
"Customer is having a problem getting text messages after an update."
"The customer is not receiving text messages after a recent update."
"The customer is not receiving a lot of text messages after a recent update."
"The customer is experiencing issues with text messages not coming through after a system update."
"The customer is not receiving text messages after a software update."
"The customer is not receiving text messages after a software update."
"The customer is not receiving all text messages after a phone upgrade."
"The customer is not receiving all text messages after a recent update."
"The customer is not receiving all text messages."
"The customer is not receiving all text messages after a recent update."
"The customer is not receiving all text messages on their new phone."
"The customer is not receiving text messages after a recent update."
"The customer is not receiving all text messages sent to them."
"The customer is experiencing issues with text messaging after a system update."
"The customer is not receiving all text messages on their phone."