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The customer is unable to turn on their phone and is seeking repair options.
Other Response Scripts
45%
You ship it with either USPS, UPS, FedEx.
45%
Just make sure when you send your phone in, just include your first and last name, your email, and then what's wrong with the phone.
45%
So you would turn your phone on, so it doesn't get past the Fig logo, and it goes black, right? So, still turn it on, right, and then after it goes black, plug your phone into the computer.
45%
If the phone comes up, then you just make sure to copy all the photos onto the computer.
45%
Yes, yes, and just make sure to include a note with all your information and what is on the phone.
45%
You need to send this information, a few pieces of information to an email in order to start helping me. You need to send us a video of the malfunction of the phone. You need to send us a copy of your receipt.
45%
The first thing you have to do is record in a video the failure of the phone. You need to send me a copy of the receipt.
45%
If it's not turning on at all, you will need to send us the phone. We are in Brooklyn Borough Park. You can ship it to 4306 13th Avenue.
45%
If you come, please come to our store at 4306 13th Avenue and we will help you over there.
45%
Yes, you can ship it. You need to include a note inside the package with your name, your phone number, your address and a brief description of the issue.
45%
When you send it in, just make sure to include all information. So any contact information, first name, last name, email, contact number, as well as what's happening with the phone.
45%
Just make sure to tell us exactly what, what's the phone, your name, all your information so that we know how to contact you.
45%
We need to take a look at the phone. You can come to the Muncie store. You can request a loaner, and then you can send this phone.
45%
Once you have the loaner, if you want to do that, you can send me an email to inflexicosure.com with your name and your phone number.
45%
Once you have the loaner, if you want to do that, you can send me an email to inflexicosure.com with your name, your phone number, and your address, and I will be sending you a label and a form so you can send that phone.
45%
Israel is waiting for parts right now. If you want, I can give you a number. And once the parts arrive, I can let you know.
45%
I think the parts should be arriving in a few days. I am going to give you your name and your number. And once the parts and everything arrives, I can call you and let you know. And connect you with the people that are going to be in Israel.
45%
The parts should be arriving in a few days. So, right now, I am going to connect with the person that are in Israel. Fix, fix phones. And yes, we will go from there.
45%
So, if you can just remember this. Go into your settings. Then you go to apps and notifications. Then you go to see all apps. Then you go into your Waze app. And there you'll see an option that says storage and cache. And then clear storage. All right?
45%
You have to send us an email with your name, your phone number and your home address. And I will reply with the label.
45%
You have to send us the form and the label so you can fill up and tell us what's going on. And we will help you with this.
45%
Can you check a different first name with the same last name?
45%
Sure. Schlesinger, S-C-H-L-E-S-I-N-G-E-R.
45%
Now, when you make the order, you have to put your phone number. So I need that phone number, please.
45%
Can I get your address? Let's see. Send it to my office, please. 140A is in Apple, Washington Avenue. Sorry, 140A? A as in Apple, right? Washington Avenue, Cedarhurst, New York. What is the code? 11516.
45%
You're definitely correct. I'm going to send this complaint to the developers directly, okay? And also, if you ever come to Borough Park, please come by our store. We will reflash your phone to make sure that this will never ever happen again.
45%
We are working on some kind of cloud right now. It is going to take some time. And yes, I'm sorry for what happened. If you wish to send us a phone, we can definitely send you a loan on it in the meantime so we can make a reflash and make sure that the data, the next data that you will put in will be completely safe.
45%
If you wish to send the phone, of course, we'll send you a label. We can send you a loaner if you need a phone in the meantime, and we will reflash the phone. We will make sure that the software is correct, that this will never happen again, and yes, we can do that if you want.
35%
What you can do is you can send the phone back to us or if you're close to one of our locations or a park.
35%
Yes, please. But if you can get the receipt, that is kind of mandatory.
35%
You can send it to UPS, USPS, whatever's comfortable for you.
35%
So what I can do is I can give you the number to a person in London who does fake repairs. She's going to help you with your phone, okay?
35%
You have to send us an email to infoattheclosure.com with your name and your email address.
35%
What we can do is we can send you a new battery, see if that is the issue. And then if it isn't, then you'd have to send the phone back to get it fixed.
30%
Yes, we do have a location in Muncie. It's 24 String Valley Marketplace.
30%
So for the warranty, what we do is we repair the phone and then we ship it back.
30%
Going to that location is not going to help? The process would take way longer, I would think, if you were to bring it to the Muncie location.
30%
Yes, we can easily send you a label, email you a label and you can send it in.
30%
Once we receive it, it will take one to three days to repair and then send it back. Two days shipping, so anything on the east side, you'll be able to get it within two days.
30%
Yeah, it'll be like a note.
30%
You'll have to send your phone in, and we may have to flash your phone, which requires us to delete all the data off your phone.
30%
No, we'll send you a shipping label, no problem.
30%
All right, so we'll just have that label sent to you, okay?
30%
Info at FigCosher.com. Fig is F-I-G. Cosher is K-O-S-H-E-R.
30%
Once you send it, I'm going to send it right away to him on the same day, and hopefully we will have a resolution in a matter of a day or two after you send it.
30%
Once we have something, you can ship it and we will call you right away.
30%
If you wanted to get a repair, you can come to the Borough Park location.
30%
You don't need to make that ticket online, you can actually just send it in.
30%
Yes, I think you can include that as well.
30%
Borough Park, yes.
30%
Unfortunately, there is no way that we'll be able to unlock your phone unless you can get to that screen. If you can't get to that screen, you have to put your phone in, unfortunately.
30%
It's 44744605934.
30%
In this situation we will have to go ahead and have to take a look at your phone. There is a person in London. I think you are calling from the UK. And if you are there, yes, there is a person in London.
30%
There is someone in Israel that's able to help people with fake calls. Yes, if it doesn't work, will you be able to help with a new one? Or how will this work?
30%
We will see what's going on with your phone, and we will go from there.
30%
Yes, I will give you a call in a few days.
30%
Yes. No problem.
30%
This way, shutting off the phone and putting it on usually works? Yes. I have to see the case-by-case. But if that doesn't work, clearing the storage should help it work.
30%
Once we have the phone, we'll notify you and we will let you know approximately how long it's going to be.
30%
From what I've been understanding on this, we may need to reflash this phone, so yes, we will just do that.
30%
I don't have an answer for that until we have the phone in hand.
30%
No, it's affiliated with us directly. So, what is your order number?
30%
I need it in order for me to help you.
30%
Once you find it, let us know, and we will go from there, okay?
30%
We'll send you a battery today, all right? It should be there in two days.
30%
We have to see exactly what happened, but usually this happens because the phone detects that there's some kind of corrupted file that is going to either affect the whole phone, but this shouldn't happen. The file should be either deleted by itself, but not the whole phone at all.
30%
No, it doesn't happen. It's not a situation that happens every... Never, pretty much. Of course, we had... We saw one or two phones with this problem by the beginning of the year, but that's pretty much it.
15%
You include your first name, last name, email, contact information, address, and then exactly what's wrong with the phone, and you would just send it to our Borough Park location address.
15%
Okay, so it's 358-291-740-365-799. All right. So I'm going to give you this code that you're going to put in there, and then you're just going to click Reset, and that's going to take the password off your phone.
15%
All you have to do is just take down this password, and then put the SIM card in, and then put the password in. That's it. It'll be all set.
15%
Yeah, so it's 6. 6? Yep, lowercase f as in Frank. Okay. 8021. 8021. Yep. So the only letter is lowercase f, right? Right. 6f8021? Yes.
10%
Once you receive the phone, it gets fixed between one to three business days. After that, we call to collect payment, and then we ship the phone.
5%
I'm saying you send it into the Borough Park location.
5%
You just need that number. And you're going to have to be at that screen so that you can...
5%
Yes, you would either send it back or drop it off at the Borough Park location.
5%
For this process to work, you need a valid SIM card inside of your phone while putting in this password.
0%
So usually from, like, how they describe us, describe the repair, we can give you, like, an estimate pretty much for the oil drop. If it got to certain wires on the screen, it's most likely going to have to be replaced. So that would be a shell repair, and that would be $75.
0%
If it's just the mic that's damaged on the phone and nothing else, we may be able to just replace the mic, and that would be $40.
How Customers Ask This
"The phone does not turn on and is stuck on the logo screen."
"The customer is experiencing intermittent issues with their phone not turning on properly."
"The phone stopped working and won't power back on after two days of use."
"The phone stopped working and won't turn on after being used normally."
"The phone is not turning on and displays a trust issue message."
"The customer's phone is broken and does not turn on after three weeks of use."
"The phone shuts off unexpectedly and data is lost."
"The phone is not turning on after falling and has been turning off frequently."
"The phone is not turning on despite showing a full charge."
"The phone is not turning on and may have a software or hardware issue."
"The phone is not turning on or charging after a previous repair."
"The phone is not charging after a recent repair."
"The customer is unable to unlock their phone and is inquiring about options for repair or assistance."
"The customer is unable to turn on their phone and needs assistance with repair options."