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The customer is unable to access the gallery app to view pictures on their Fig phone.

💻 Apps & Software Settings Issues Asked 2 times needs_work

Other Response Scripts

45%
Well, you have to go to contacts in your phone.
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45%
You have to go to contacts in your phone.
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35%
You have to watch them through gallery, not through there.
instruction 0/1
35%
So, what happened here is that your seller turned off the gallery app, so you have to ask him, okay?
instruction 0/1
35%
You can save them as well in a computer.
instruction 0/1
35%
That's why I'm asking you to call me from a different phone.
instruction 0/1
30%
You can do it, I mean, if nobody blocked apps, yes.
explanation 0/1
30%
I will not recommend you to do that.
explanation 0/1
30%
I will not recommend you to do that. Now, all right, that's not going to work.
explanation 0/1
30%
Sure, no problem.
promise 0/1
15%
You have to open the pictures through the gallery, not through that option.
instruction Steps 0/2
15%
Ask the person that told you the phone, hey, I need to see my pictures. Can you please help me to open the gallery app? And that's the only person that can help you, okay?
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15%
The only way to make it work, is either to make a factory reset on the phone, or ask the person that told you the phone to please unlock the gallery app.
instruction Steps 0/2
15%
If you want to connect the phone to a computer and backup your pictures, you can do that and then call me back, okay?
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5%
I need to see some kind of either picture, screenshot or video of that issue happening, okay?
instruction 0/2
0%
Okay, I see here that you're missing a few apps, actually, not only the gallery.
explanation 0/2

How Customers Ask This

"The customer is unable to access the gallery app on their Fig phone to view pictures."