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The customer is experiencing software issues with their phone and is inquiring about a replacement.

💻 Apps & Software Software Issues Asked 3 times needs_work

Other Response Scripts

70%
Okay, fine. Thank you so much. Have a great day.
apology 1/0
45%
Yes, as long as you bring the phone to us and we will take a look at it and the phone is in perfect condition, not broken, we will we can see.
instruction Steps 0/1
45%
Info at sigcocher.com. And I said include name. Name. What else? Name. Address. Phone number. And yes, that's it.
instruction Steps 0/1
45%
Please include name, address, phone number. And yes, that's it.
instruction Steps 0/1
45%
Please send the email today, before the end of the day. Before 1 or 2 p.m., okay?
instruction Steps 0/1
35%
Let me speak with my supervisor. That's probably who you spoke to. So give me one second. Let me contact him and get that information.
instruction 0/1
30%
I do remember very well. I'm going to ask again. If I have an answer, you're going to be the first to know.
promise 0/1
30%
So please do your best. So I promise I will.
promise 0/1
30%
You can call me the minute you when you have an answer, you'll call me.
promise 0/1
30%
You'll email me the label? I will email you the label, yes.
promise 0/1
30%
I will email you the label, yes.
promise 0/1
15%
I'm going to need you to send me an email with your name, your phone number, your address. I'm going to send you a label, okay? Once you get the label, you have to send the phone. We will replace it for you, okay?
instruction Steps 0/2
15%
You can take off your contacts. You can save your contacts, okay? Just note them in paper if you want. And the pictures, you can transfer them into a computer.
instruction Steps 0/2
15%
I need your address where we are going to send the phone from and where we are going to send the phone, okay?
instruction Steps 0/2
0%
Just the shipping time, okay? Because we are not fixing your phone. We are replacing it entirely.
explanation 0/2

How Customers Ask This

"The customer is experiencing sound issues on their phone and is inquiring about a replacement."
"The customer is experiencing sound issues on their phone and is inquiring about a replacement."