Customer is having trouble unlocking their screen lock with a four-digit pin.

Again, you have me ready the password? It's a six digit password? Yes. 71E3E8? Yes. Should I just hit reset now? Yes.

The way that I can help you open your phone is . . . We need an MEI number from your phone. The way to get the MEI number off my phone? You have to put in the password wrong a lot of times. And then, an MEI number is going to come up on your phone. We need that number.

All right. So, it's going to ask for a password. You're going to put in 71. E as in energy. 3. E as in energy. 8.

Can you please talk more into the phone? I would be able to hear you. When you're telling me the password, say it's... It's... It's... It's... Yes.