The customer is experiencing issues with not receiving all their messages.

Sure, so you go into your settings. Apps and notifications. Then you're going to see see all apps. In the top right corner, there's three dots. Click on those, click show system. Now you're going to scroll down to Dura Speed. That's D as in dog, U-R-A, S-P-E-E-D. Put that open. Then click open. Turn it off. Right now, go back to that long list of applications from before. You're going to scroll down to messages. Click storage and cache. Now click clear storage. I should press okay? Yes. Okay, I did that. All right, you're all set. You would just turn your phone off and turn it back on.

Okay, so go to Settings in your phone, please. Once in Settings, go to Apps and Notifications. Once in Apps and Notifications, go to CEO Apps. Once you're in CEO Apps, on the top right of the screen, you will see three dots. Tap on them, please. Once you tap on them, press Show System. Once in Show System, you need to look up for an app that will be called DuraSpeed. The app is named DuraSpeed. D as in David, U as in Umbrella, R as in Red, A as in Apple. Okay, go there, now press Open. Once you press Open, you need to look up for your messaging app and turn it on. Turn it on. Okay, and that's it. You should be getting all your messages.

Okay, I can help you with that. All you have to do is go to Settings on your phone. Go to Settings, go to Apps and Notifications. Once you're in Apps and Notifications, go to See All Apps. On the top right of the screen, you will find three dots. So tap on those three dots and then press Reset Show System. Once you're in Show System, you need to go to... Look for an app that will be called DuraSpeed. Okay, it's going to be V as in Dog, U as in Umbrella, R as in Red, A as in Apple. Yes, and Speed, that's the word Speed. Now, press Open. Once you press Open, you need to open up... You'll see a whole list of apps over there. You need to press where it says... You'll see the Messages app and also the Phone app. Those apps need to be on. So, first of all, the main thing on top that says on or off, I make it on or off? Yeah, it has to be on. The Messaging app and the Phone app need to be on.

I can help you with that. Can you hear me? Yes, now I hear you. Okay. Go to settings on your phone. Settings. Now go to notifications. Now go to see all apps. Once you see all apps, on the top right of the screen, you will see three dots. Touch on those three dots and then press show system. Okay. Once you press show system, you'll see a lot of options available. You need to find an option that will be called DuraSpeed. Is that okay? I click on it? Yeah, click on it and then press open. Okay? And then you will find a whole list of apps. And press in the messaging app, you have to see that it has a switch. So press that switch. It has to be green. And that's it. You should be getting all your messages with no issue.

Okay, and now you should be getting all your messages with no issues.

You're not going to lose any of your messages. Right, and you're all set. You just need to turn this off and turn it back on.

And that should help with that.

Yes, now you should be waiting. From now on, you should be getting all your messages. No issues.

Once you're in Settings, go to Apps and Notifications.

Okay, I can help you with that. Do you have the phone in your hand by any chance? Yes. Okay, go to Settings in your phone, please. Once in Settings, go to Apps and Notifications. Once in Apps and Notifications, go to See All Apps, please. Go to Advanced, See All Apps, okay. Once in See All Apps, you have to go to... Yes, once in See All Apps, on the top right of the screen, you will see three dots. So tap on those three dots, please. Okay. Once in those three dots, you have to go to... You need to go to Show System. Okay. Once in Show System, the next step will be... Yes, once in Show System, the next step will be going to an option that will be called DURSP. Okay, I can spell it for you if you want. How is it called? DURSP. Once in Show System, you have to go to an option that will be called DURSP. D-U-R-S-P. Let me look for it. Sure. Let's talk about Bluetooth. DURSP, okay. Click on that. Yes, click on that. And now press Open. Okay, I opened it. Once you open it, you have to go to... Yes, so once you open it, all you have to do is go to an option that will be called... Yes, you will see a whole list of apps. One of those apps will be your messaging app and your phone app. So both two need to be on, okay? Messages and... Where is the phone app? The phone app is in the... It will be in the same list, pretty much. Okay, so open both. Now, what do I need to do now? Now, that's it. You are receiving all your messages with no issues. How come? What was the problem? What happened now the past week that this happened? Yes, unfortunately it was this app that was blocking background messages. Now everything is open and you should be getting everything with no issues, okay?

If you're still experiencing any updates, have you tried your SIM card in the SIM card slot too? Try using your second SIM card slot.

Go to settings on your phone please.

Once in settings, go to apps and notifications.

You can go to applications and go to scale apps.

Now on top right of the screen, tap on those three dots.

Look up for the messaging app please.

Go to show system and you need to find the system.

The app will be called DuraSpeed, D-U-R-A-S-P-E-D.

Once you're there, press open.

Once you press open, you will find the whole list of apps and one of those tabs you will find the messaging app.

You have to turn that on; everything should be off but you only need to have on the messages and the phone calls.

Okay, we can try something to try to make it work. First thing if you go to, yeah, the first thing, we'll be going to, yeah, go to Settings on your phone.

Once in Apps and Notifications, go to CLS.

Once in CLS, you need to go to the Messaging app.

And you have to press, clear storage, please.

From settings, go to App Updates.

So, in this situation, go back in the settings. You need to go to Apps and Notifications.

Once you're there, you have to press where it says See All Apps.

And press where it says Show System.

So, once you do that, you'll need to look up for an update. You'll see a few more updates coming up.

You will see an app that will be named DuraSpeed. Okay? D-U-R-A-S-P-E-E-D.

Okay, press on that, please.

Once you press on that, go where it says Open.

Once you press Open, you'll see a whole list of apps. One of those apps in the list will be your messaging app.

So, you need to toggle your messaging app on. You'll see that everything is toggled off. Your messaging app, just toggle it on.

So if you're having a loss of messages, you can go into your settings. Then you go to Apps and Notifications. And you would go to See All Apps. Down there, you're going to go to the top right. There's these three little dots. You click on those. That's going to bring up Show System. You click on that. And then that is going to bring up a long list of apps. You're going to scroll all the way down to D as in Dog. And you're going to look for DuraSpeed. And so you open that. Can you tell me if it's on or off? It says, where do I look to see if it's on or off? So after you click Open, it should tell you the very top. It's on. And then below that, it's going to have a long list of apps. Are any of those on? No, those are all off. Okay. So you're going to go ahead and you're going to turn DuraSpeed off. Now you're going to go back to where you first found DuraSpeed on that long list. So you're going to go down to the Message app. No, so you just go to Storage and Cache. And then you're going to click Clear Storage. I'm just going to press Okay. And then once you turn your phone off and turn it back on, it should be getting all the messages.

Choose Settings. Then go to App Notifications. Now you're going to go to See All Apps. In the top right corner, there's three dots. Click on the dot. Click Show System. Now you're going to scroll down to Diaz and Dog in alphabetical order. You're going to look for DuraSpeed. Yes. Okay. Now you're going to click Open. Now at the very top, there's a switch. Is it on or off?

Turn it off. Okay. Now you're going to go back to the long list of apps. Just go to your Messages. In App Info, just scroll down to the Message app. Open it up. And you're going to scroll down to Storage and Cachet. And you're going to Clear Storage.

Once in apps and notifications, go to CL apps.

Once in CL apps, on the top right of the screen, you'll pop it up, so tap on those three dots, please.

Once you tap on those three dots, you have to go to, yeah, once you tap on those three dots, you press show system.

Once you press show system, go to an app that will be called DuraSpeed. D-U-R-A-S-P-E-E-D.

And once you're there, press open.

Once you press open, you have to, yes, once you press open, all you have to do is just, you will see a whole list of apps. One of those apps will be the messaging app and the phone app. Both need to be on. Message and phone.

I can help with this. Let me know if you have the phone in hand again.

You don't have to restart your phone, but if you want to do it, you can.

Once in Clear Storage, that should be pretty much it. If you're still having, yeah, you still have a problem, you have to take a look, okay?

Okay, Yehuda, let's take a look then. I need you to go to settings in your phone.

Everything else should be off?

Some customers have stated that after you bring in the SIM card slot too, then they start receiving all their messages.

No, the most recent update re-downloads the Waze.

That is not true.

There's going to be an update.

Right, and then I'll call back if it's still a problem.

Okay, and what is the current issue with your messages? You're not receiving messages, or you cannot send picture text? What is the issue?

The explanation is very, very technical. It's an app that makes the purposes to make your battery last longer, and it kills some background apps, but it was not meant to be for the messages. It was meant just to be for regular processes, not for all the apps.

Okay, then, if anything, let us know. Thank you for your call.

Thank you for the feedback on that. And yes, hopefully we can do something about it in the future.

If not, please call me back and let me know, okay?

Yes, a few cents more. That's correct. There's tax that went about 3% up.

Those three dots will say show system, so press on show system.

Once you're in the Messaging app, go to Storage and Cache.

On the top right of the screen, you will find three dots. Press on those three dots, please.

So go ahead and try to use the phone normally. You can try it now, actually, while you're on the phone.