The customer is experiencing issues with their phone not receiving system updates and is seeking a solution.

Thank you so much. No problem. Have a great day.

Back up your phone. Okay? If you need a loaner phone, we can offer you a loaner phone. Send me or text me if you want your email address. I will send you a label and we will apply all the updates in the store. Okay?

You can save them in a computer. Once you have everything saved, you can call us back or we can send you a label if you are going to do it within a week. We can send you a label. Once you're ready, you can send us a phone and we will do it for you. Okay?

Sure. We can do that. Once you have everything ready, you can call me back and we can set up that for you. Okay?

The loaner phone requires $150 deposit. Okay? We will return to you in full once you return the loaner phone to us. And, yes, please text me your email and your home address and I will send you the payment link and we will be able to do that.

Oh, no. It's not okay. That's why we are helping and we are offering you to take care of the shipping fee. Right? So, yes, we are offering you the help that you deserve and... Right. But, yes, we are not sending any funds for this situation, unfortunately. I'm so sorry.

Yes, please give me your IMEI number. Yes, the whole thing. Both numbers.

When you go into settings and system update, what bill does it say it's on?