The customer is unable to hear the receiver on their phone and received a loaner phone that is talk only, preventing them from sending messages.

Normally the Fig Cues are talk in text, but some have been modified for talk only. He may just not have known that that was a specific talk only one.

I apologize. That's quite upsetting, but okay, let me see what I can do.

As a matter of fact, I know there's being one store that's going to be open shortly just a block away from me on Willow Bounce Street.

Yes, there is gonna be a second store. They don't have a grand opening date yet.

Once there is, there'll be a no noise maker.