💬

The customer is having issues with receiving notifications for messages outside of the messaging app.

💬 Messaging Messaging Apps Asked 2 times needs_work

Other Response Scripts

85%
Okay. All right. So now you did that. You can turn your phone off and turn it back on. And the 30 notifications should be gone, and you should be getting all your messages.
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70%
Thank you. Have a great day.
promise 1/0
70%
No problem. Have a great day. If you have any other questions, call us back.
info 1/0
45%
I can help you with that. So, go to settings in your phone, please. Once in settings, go to app notifications. Once in app notifications, go to notifications.
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45%
Okay, so there's two things that we have to do here first. First, we have to make sure that you're not missing any messages. Some of our customers are letting us know they're missing some messages, and there is a few steps that we can go through to make sure that you don't get any missed messages, okay? So first, can you go into settings on your phone, please?
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45%
Then go to apps and notifications.
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45%
Yes. Then you go to see all apps.
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45%
All right, and now in the top right corner, there's three little dots, click on those, and click show.
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45%
Yes, click show system.
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45%
And now you're going to scroll down. The list is in alphabetical order. So you're going to go to D for DuraSpeed. So D-U-R-A.
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45%
Okay. Now you're going to click open.
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45%
You're going to turn it off.
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45%
Okay. And you're going to go to messages now.
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45%
Okay. Now you're going to go to storage and cache.
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45%
Okay. And you're going to clear storage.
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45%
You clear storage. That's what you need to do.
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45%
All right. Now you need to turn your phone off and turn it back on.
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45%
So before you turn it off, go into your messages.
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45%
Okay. And in the top right corner, there's three little dots.
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45%
Okay. Now it's going to have show archive messages.
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45%
Yes. And now you're going to click on the top right three buttons again.
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45%
Okay. Now it's going to say mark all as read.
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30%
You're not going to lose any of your messages or conversations.
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How Customers Ask This

"The customer is experiencing issues with receiving and managing message notifications on their phone."