The customer is experiencing low volume issues with video playback on their new phone.

So those two companies are not recommended with the big phone at all, okay? I can try to help you to make it work, you will need some information from them, okay? You will need to call them and ask them what is your account number or the IEI on file.

Once you have that information, you can call me back and I will help you to set up the phone properly and at least you will be able to use it for calls, for texts and for everything, okay?

I will recommend you to take out the battery, put it back on and then try to make another video and let's see what happens.

Okay, can I have your order number? Order number 37558. Okay, I will send you a label.

So you can, so the return, you must send the phone and you must include the notes and you must include everything.

I'm sorry, if you check out that video, that's not actually a problem on the phone, I mean it is indeed a problem, but it's not something, it's not a physical issue, that's what I want to say. What happens here is that there's a little glitch in the gallery. If you put the video in a computer, the video will sound perfectly fine. It's only an issue with the phone and we are aware of it, it's a little glitch, okay?

You can watch that same video in a computer and the volume will be perfectly fine. The problem is with the phone, the video on the phone, right?

Exactly, when you play it on the phone, that's the issue, it's the volume in the gallery issue. That's only with the latest model, because my friend, they have the phone and it's working perfectly.

It's in some models actually, okay, not only in the latest model, it happens, your friends even may see it eventually. And yes, it's something that will be fixed hopefully in a future update for the gallery option, okay?

The best service is SIG service, it's not U.S. Mobile or Verizon. But U.S. Mobile is a good one with SIG? Yes, U.S. Mobile is very good with SIG.

Oh, if you want to. If you want to do that, then yes, you can do that, okay? We want to help, yes, we want to help you, but that is what your preference, that's what your preference, we cannot force you, it's your decision.

Let me call you right back.