Customer is concerned about unauthorized charges and trust issues related to credit card information.

I'm going to look up for your order, if it was actually shipped yesterday. If it was not, let me take a look.

Once you receive the loaner phone, please let us know. We will send you a label so you can return it.

You should be getting the loaner fund by Tuesday.

Yes, because after what you told me, I'm going to speak with the store manager, and we may need to stop taking cards over the phone, okay?