Why am I not receiving software updates for my phone?

So you would come to the Borough Park location? That service is only available at the Borough Park location.

It was sent in. They just have not sent it out yet. Once they're able to send it out, they send it out in batches. But once they send it out, you will be receiving it.

Unfortunately, I don't know. It should be within a few days, but I know that they're actually releasing another update. I think tonight. So they may be waiting for that.

We can flash their phone, which is essentially reinstalling their software. And they'll be able to get future updates. Did you not want to do that?

No, I didn't say that. I said there's a new update coming out tonight for customer bug fixes. But the devs may be waiting for that to release so they can get that one rather than this previous one.

This update that I'm requesting, they're going to send this to my phone? Well, it gets a few other customers also don't get updates. So it gets pushed to all of those customers.