📱

The customer is experiencing issues with their phone screen blinking out during calls.

📱 Device Issues Screen & Display Asked 1 times needs_work

Other Response Scripts

70%
I will, yes, definitely.
promise 1/0
70%
Thank you very much. I really appreciate it. I really appreciate your call. Have a wonderful day.
apology 1/0
45%
So if you want, we can wait and we can set up a replacement for you. Again, it's going to be until Monday, I think.
instruction Steps 0/1
45%
So think about it. We have a few days. Think about what you want to do. Okay. And then Sunday, Monday, we can talk and you can tell me, hey, I want to go for the mini or I want to speak.
instruction Steps 0/1
35%
And if you change your mind, we can work on, we can get an upgrade for the figure to, for paying the difference.
instruction 0/1
30%
I understand. It's very frustrating. I'm trying to be flexible. I know that phones are something that like you have to be patient with or whatever. But like it's crazy that it's like, my third phone, the other two were amazing. Everything worked out. This one, like the notifications, the blinking thing doesn't work. And so many things are just, I don't know. I'm just going crazy. So I'm trying to just reach out to you.
explanation 0/1
30%
If the phone is less than, yeah, two months old, as you mentioned. Okay. We can work on getting you some sort of, some sort of replacement.
promise 0/1
30%
We will be getting replacements. We will get a big mini by the beginning of next week. Okay. So we can have something like that done for you.
promise 0/1
30%
Of course. They should be 100% good. We are not bringing effective units.
explanation 0/1
30%
Most of the time, yes. If not, you can speak with my co-worker. His name is Jay. Okay. My name is Juan.
info 0/1