Customer is inquiring about a software update issue on their phone.

Please wait for the update that's going to come up tonight. Make the update. If it doesn't work, please call me back. And again, I'll continue doing my best to help you, okay?

Please, there's an update coming up in a few hours. One way or another, even if we change... We are not going to replace the phone. Worst case scenario, we are going to have to make a factory reset. But even if we do that, you will have to wait for some hours, okay? So there's an update coming. Please make the update, okay? Once it's done, and if it's still not working, you will have to let me know so I can continue trying to help you in a different way.

24 hours should be getting into your phone. If not later today. 24 hours is the most realistic time.

We are going to release another update tomorrow or yes, later today or tomorrow that will bring the wave back, okay?

We are going to release a new update later today. You must wait until the update comes through. And once you get the update done, if it's still not working, please let us know, okay?

No, it's going to come to all the phones later tonight. It's a whole system update.

The update was released already. For some reason, your phone didn't receive it. So, I'm going to send it. And it may take up to 24 hours to get back your phone. Okay? But the update is ready and released.

Yes. We have to wait. There is no other way around.

Unfortunately, I cannot provide you any credit. I'm so sorry.

You should have received it yesterday. Okay? Maybe your IP was not on the list or it's on the list. I'm going to. I sent it already. And if they send it manually, it usually takes 24 hours to get into your phone.

If I would be able to go ahead and send you the update immediately, so you can be happy, believe me, I would do it with no hesitation. Okay? But right now it's a matter of waiting a little bit more because the update, if we send it manually, it takes some time to get back to your phone.