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Why can't I get service in my basement with my Fig phone while my old phone worked fine?

📞 Calls & Voice Can't Make Calls Asked 1 times needs_work

Other Response Scripts

45%

Can you try to put the SIM card in the other Fig?

instruction Steps 0/1

45%

Just try that and see what happens.

instruction Steps 0/1

35%

If it doesn't work, you may need to return it.

instruction 0/1

35%

They should take their phone back and refund you.

instruction 0/1

35%

We have to try to see what exactly happens, okay?

instruction 0/1

30%

I'm so sorry. Unfortunately, I cannot really help you with that.

apology 0/1

30%

Simply because the towers that the Fig phone is connecting from Verizon, it's simply not reaching you in your basement.

explanation 0/1