The customer is experiencing issues with receiving a software update for the messenger app.

Let's reset your mobile Bluetooth and Wi-Fi. So you would go to your settings and you would go to system. Alright, and then you would click on reset options. And then you would reset Mobile, Bluetooth, and Wi-Fi. After you reset that, you would check to see if your Waze works.

If your phone can't receive the update, that's another issue. You may have to come to the store to get the update.

Yes, the update is to fix the messenger app that was causing a lot of issues over the past few days.

Yes, there was a bug in the update that caused everyone's phones to lose multimedia messages. So, that was an update to bring back.

Your phone is supposed to already have it. That's the issue. So, we went to check for updates, and you said that it wasn't showing up. So, we have to figure out why your phone is not receiving the update.

Yes, we blocked it, okay, because it was causing some problem. Right now we are fixing it. You should be getting an update a little bit later today, okay?

It will stay, okay. Thank you so much for understanding and thank you for your patience. I really appreciate it.