📱

The customer is experiencing multiple issues with their phone, including problems with the system, buttons not functioning properly, and concerns about a phone cover that doesn't fit.

📱 Device Issues Power & Boot Asked 3 times needs_work

Other Response Scripts

45%

Text me your address and I will send you a case.

instruction Steps 0/1

45%

Text me your name, your address, your phone model, and what case you have and we'll send it to you.

instruction Steps 0/1

35%

I'm going to call the Williamsburg store right now.

instruction 0/1

30%

Thank you for calling. I will call him. I will take a look at it. And we will be calling you back later today, okay?

promise 0/1

30%

Okay, Zippy, I'm going to... I will call him. I will take a look at it. And we will be calling you back later today, okay?

promise 0/1

30%

I can have the case arriving to you by Saturday.

promise 0/1

30%

There will be an update on Monday that will fix those issues, okay?

info 0/1

I understand that you're frustrated. This is the first time we speak, okay?

apology 0/2

"The customer is experiencing issues with a phone case not fitting properly and multiple problems with the phone's functionality."

"The customer is experiencing multiple issues with their phone, including problems with the system, buttons, and screen functionality."