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Customer is experiencing an error with the Waze app while using Android Auto in their car.
Other Response Scripts
85%
For now we can proceed with an interim solution that will allow you to use the Waze with different users. So, go to settings in your phone. Once in settings, go to, on the search bar, you need to type multiple users. Once you type in multiple users, you will find, of course, the search on the first option, please. On. Yes, press on. Add a new user. Press yes to everything. Now, once that's done, what you need to do is you need to, yes, once you press yes to everything, you must add a new user, name it Waze, enter to that new user that you just made. If it doesn't let you put a name, just don't do it. Now, it says, gives me three things. Switch to new user, turn on phone calls and SMS, or delete user? Yes. No, turn on phone calls and SMS, and then switch to the new user. And it says set up now. You just switched to new user so you can use your Waze. So now, go ahead, open your Waze, and you will see that it's working with no issues. Now, when you stop using the Waze, you switch back to your regular user, and you will have everything.
85%
I can help with that. Please go to your Settings, then tap Apps, find Messages and tap Clear Storage. That should fix the delay.
70%
Thank you so much for your patience. Take care. Bye-bye.
45%
Okay, go to settings in your phone, please. Go to settings. Go to apps and notifications. Okay, I'm now in settings. Okay. Go to apps and notifications now.
45%
Now go to see all apps or app info, please. Yes. Now look up for the Waze.
45%
Yes, and then there you will find the menu that says storage and cache. Press on that?
45%
Now open the Waze, try to use the Waze, and please tell me if it works.
45%
So go to settings in the phone, please. Once in settings, go to apps. Once in apps, go to see all apps, or see all 22 apps, yes?
45%
On the top right of the screen, you will find an option that says show system or show hidden apps. Do you see it?
45%
I would suggest trying to connect your phone to Wi-Fi and keep it on and open for about two hours. If it still doesn't download, re-download to your phone after that, you may have to bring the phone in for us to manually re-download the software to get your Waze back.
45%
Yes, currently that would be the thing to do. Connect it to Wi-Fi, have it open for two hours, and see if it reinstalls itself.
45%
Please go to settings on your phone.
45%
Now go to about phone.
45%
Tell me the custom build version, please.
45%
Sure, so you go into your settings. And then apps and notifications. And then see all apps. And then there you scroll down to Waze. And then click on storage and cache. And then clear storage.
45%
Now, if that, if you said that you may have done that before. So if it still has issues after you do that, there's something else you can do as well. So you go to settings, apps and notifications, see all apps, same thing there. And when you get to that, you would click on the top three dots in the corner. So in see all apps, the top right of the screen would be like three little dots. You click on those and it would bring up a setting that says show system. So you click on that. And it should make the list of apps way longer. So then you're going to look for an option that says location EM2. So that's pretty much the location setting. So you're going to click on that and then you're going to do the same thing. You're going to click on storage and cache and clear storage.
45%
Let's try resetting your location settings. Please go to your Settings, then tap Apps Notifications. From there, click on the three dots, scroll down to Location, and then click on that. After that, go to Storage and Cache, and then clear storage.
45%
Great. So press and hold the Waze, please.
45%
Just go to settings then. Go back to settings.
45%
Now go to apps and notifications.
45%
Okay, and right beneath advanced, okay, you will find one option in gray. That's not an option. It's the version number.
45%
Now, go back. Go back and go back to settings again, to the main screen on settings.
45%
My suggestion now is just call them to see if you have – don't tell them my Waze is not working. Just tell them how much data do I have left. If they tell you, look, you have plenty of data, then please give me a call back, and we'll see what else we can do for you.
45%
So to fix this situation, you have to factory reset your phone. Is there any way for you to transfer the data that you have on your phone onto your computer?
45%
Let's try resetting your location settings. Please go to your Settings, then go to Apps Notifications, and then see all apps.
45%
Click on those three dots, then scroll down to location.
45%
Click on Location EM2, then go to Storage and Cache.
45%
If you can, please clear storage. If it's not letting you, let me know what it says under Space Use.
45%
So press and hold the Waze, please.
45%
Just go to settings then.
45%
Once you're in settings, go to app notifications.
45%
Once you have app notifications, go to see all apps.
45%
Press on the waste, please.
45%
Beneath those three first tabs that you see, you will see that beneath that, there is an option that says see all apps or see all 24 apps.
45%
Make sure to include a note inside the package with your name, your phone number, your address, a description of what's going on with the phone.
35%
Please look up for it properly. You will find there is the one option in settings that is called apps and notifications. Let me know when you find it, please.
35%
Clear storage, please.
35%
Will you be able to come to our Muncie store so we can take a look at your Waze, please?
35%
Sure, what is your name?
35%
Give the phone a few hours on, and the ways will come back alone in your phone, okay?
35%
Just use it normally, okay, and the ways will come back alone.
35%
We have a store in Muncie that we have SIM cards that we can test your phone over there. We do one of our SIM cards to see if the issue is in the phone or in the SIM card.
35%
You'll cut it from the computer, and then you'll paste it onto the phone, I'm not so sure.
35%
Okay, I'm going to grab all your information and go from there with the Waze and everything. I'm going to send it one more time, okay? Do you have two or three more minutes to give me all the detailed information that I may require?
35%
Okay then, so go to settings in your phone.
35%
If you are not finding it while we're on the phone, you have to go to Mr. Malibu's phone so we can take a look at it.
35%
Do you see an option that says app info?
35%
You have to send us the phone. We will take a look at the phone and then we will go from there.
30%
Yes. This app, that data will be permanently deleted. This includes files, settings, database, and other app data, yeah?
30%
Again, 24 Spring Valley Marketplace. In the marketplace, by the marketplace near me, bingo, there's a store?
30%
Yes, yes, that is where we are. That is the address.
30%
Sure, what is happening with your Android Auto, exactly?
30%
Oh, okay, so who is your service provider, just to see?
30%
Do you have any idea if you have enough data? Did you try calling them to ask them how much data you have left or no?
30%
Okay, great. That's not good. But, okay, I will send it to the developers, okay? I, unfortunately, well, this is what we just tried, is maybe if we can find some kind of solution here, okay? But now, unfortunately, we will have to go ahead and send to the developers, so they can take a look at it on the update end.
30%
Okay, Menachem, yeah, as soon as I have an answer for you, I'm going to call you back.
30%
Thank you so much for your call.
30%
No, you just need to have your phone open and connected to Wi-Fi. And that could be at any time? It doesn't have to be now? No, it doesn't have to be now.
30%
So, the number to call is going to be this same number. So, it's 347-240-2482, and then extension 405.
30%
I will have to report to the developers, okay?
30%
I understand that you need ways in this immediate, precise moment, okay? But on my end, there's nothing I can really do to install ways in an immediate way if it didn't get automatically installed into your phone.
30%
Thank you so much for your patience, and I apologize for the situation.
30%
Unfortunately, it's never going to work with PureTalk. PureTalk belongs to TrackPhone, and the service is very restricted, at least with the fixed phone.
30%
The update is coming for those two phones by the end of the year. By the end of the year, your phone will be working with Android Auto.
30%
I'll definitely let the devs know about that. That is interesting. I haven't heard that as an issue before. I'll definitely let them know.
30%
Unfortunately, the service is very restricted with PureTalk, which belongs to TrackPhone.
30%
We have a store in Muncie where we have SIM cards that we can test your phone with.
30%
The update for Android Auto is coming for the new PIC2 and the new PIC Mini by the end of the year.
30%
Thank you so much for your patience.
30%
Okay, I can do that for him, no problem.
30%
I sent you a label already on October 5th. Okay. I'm going to use that label.
15%
Yes, now once you open the Waze in that option, scroll down to the third option that's going to be storage and cache.
15%
Okay, so yes, you have to go back to your old user. If you didn't figure out how to do it, I can tell you how to do it right now.
15%
Now you will see that a few options will come out of it, and one of these options will be a circle with an I inside. Do you see it?
15%
Once in apps and notifications, go to see all apps.
15%
Go to app info.
15%
Once you're in the Waze, go all the way to the end where it says advanced.
15%
Once you're in advanced, go ahead and press where it says, yes, once you're in advanced, what you need to do is go all the way to the end and you will find the app version. Please provide that to me.
15%
Yes, once you're in the Waze from this option, scroll down all the way to the end and press advanced.
15%
Once you're back in settings, go to about phone, which is going to be the last option.
15%
Once you're in about, yes, about phone, you will find an option that says custom build number.
5%
Can you take a picture of the error that's coming up when you're trying to initialize Waze?
5%
Do you happen to have another SIM card available for you so you can test it by any chance? That would be very helpful. So at least we can test something in your phone.
0%
So, just double check. Every other service on your phone works, right? The weather works, you can send... Yeah, yeah, yeah, everything works, yeah.
0%
There's a few troubleshooting options to help the Waze work better, yes. Which ones have you tried?
0%
Okay, I will report this right now to my boss, the developers, and we have been working on it already. We reported this, but I'm going to report it with the specific information that you gave me, okay?
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