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How can I resolve issues with call forwarding to a new number while traveling?
Best Response
50% effective
Question:
How can I resolve issues with call forwarding to a new number while traveling?
Answer:
Script:
I understand that you wanted to do call forwarding and I will try my best to assist you with that. However, since you are traveling, we actually needed to have a local Sim card.
Verification:
May I ask your service provider?
May I ask your phone number?
Do you have a local sim card to use?
Step 1:
Verify if the service provider is compatible to FIG phones.
Step 2:
Verify if the number have service coverage on the area.
Step 3:
Verify what local sim card will be using.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
So after you press start 21, put in the new number, you press call and it should be reported that the number has been able to be reported.
45%
What they just need to do, they just need to call forward, do the same thing for start 21, they put in a number and they press call.
45%
You're dialing star 21, then the whole number where the calls are going to be forwarded to, which is the American number in the Israel SIM card, and then you have to press call.
45%
Okay. Are you ready? It's going to be star star 21 star, and then the phone number, the American number from the Israel SIM card. Okay? And then press pound at the end and then call.
45%
So again, that's star star 21 star, the 10-digit phone number, the whole number, okay? And then pound and call.
30%
If it's still not working, I mean, it must have been a bit... If you feel that you still having an issue please follow us back, okay?