📞
The customer is experiencing issues with receiving service in their basement using a Fig 2 Pro phone with Verizon.
Other Response Scripts
45%
To cover it, you have to move fast, okay, because if it doesn't work, you may need to return it.
45%
Can you try to put the SIM card in the other Fig, please?
45%
Just try that and see what happens. I'm not sure what will happen. We have to try to see what exactly happens, okay?
30%
I'm so sorry. Unfortunately, I cannot really help you with that.
30%
Simply because the towers that the Fig phone is connecting from Verizon, it's simply not reaching you in your basement.
30%
If you wish to, we can investigate with the developers, but unfortunately for us, the action, there won't be action that we could take.
30%
They should take their phone back and refund you. It's not a matter of doing something, it's simply the tower is not reaching you.