The customer is experiencing issues with their music app and cannot open sent messages on their new device.

Okay, I can help you with that. What's happening with your music app? When I open it, it comes up, it says unexpected error occurred, title is inconvenient. Okay, so what you have to do is you need to go to menu on the phone, yeah, menu, menu is where you see all the apps, okay, so go there. Right. Once you're there, press and hold the music player. Right. Once you press and hold the music player, you have to go to, you have to go to, there's going to be an option that is a circle with an eye, so you have to press on that, please. Yeah. Once you press on that, you will find that you're going to go to your whole different menu. You have to scroll down to a third option that is going to be storage and cache. Right. Once in storage and cache. Clear storage or clear cache? Clear storage, please. You're going to delete everything? No, nothing is going to be deleted, actually. Okay, that will be permanently deleted. I promise you, nothing is going to be deleted, okay? Okay. And now, that's it. Simply open up the music player, accept all the permissions that it will request, and that's the story.

Okay, thank you very much. Thank you. And then I should read, then I should reopen it. I should re-try downloading it again. Yes.

Yes, we know. When we are working on it, there's going to be another update by Monday.

No, if they told you that in Borough Park, then that's, in Borough Park, usually it's the store manager directly, and if they told you that, that's how, that's what it is. Okay? I cannot, I can't.

No, if they told you in the shop that that's not possible, then that's not possible. I think it's possible, but I think they said they don't do it, I don't know, because, I don't know, they don't want to do it. No, not that they don't want to help you, they cannot do it. Okay, we are, we are all in to help you, but if we cannot do something, we cannot do it.