Why can't I return my phone that has a scratch?

We have two policies here. First of all, for external MBNOs. Okay? MBNO means a smaller service belonging to a certain company. So you have to call us to verify if it works or not.

If you call us before, or if you call us and reach us by email before purchasing the phone, knowing that you have Selectil, we will have told you, no. Selectil is not compatible with the FIG Phone.

If you want to fix it, we can definitely do the part. And then you can resell it.

Unfortunately, we cannot take this phone back.

Because the phone has a scratch.

Unfortunately, the answer is no. And not because we have something against you. It's because the phone is damaged. And we cannot take it back.

The FIG phone is unlocked.