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Is my phone ready for pickup after repair?

🏪 Store & Service Device Repair Asked 22 times resolved
Best Response 75% effective
Okay, fine, fine. But I'm just going to, okay, thank you. I'm just going to tell her to pick it up.
instruction 1 helpful / 0 not helpful

Other Response Scripts

75%
Yes, the new shells did come in and you said that they would make a rush for your phone? You should be ready for tomorrow.
instruction 1/0
70%
Okay, no problem. Thank you, sir. I appreciate it.
promise 1/0
70%
Yes, it's ready for pickup.
info 1/0
70%
Yes, it is ready.
info 1/0
70%
Yes, it's ready.
info 1/0
70%
Thank you very much. No problem. Have a nice day.
info 1/0
70%
Yes, he just finished it.
info 1/0
45%
Yes, call them, ask them what they sent your phone number so that we can look it up.
instruction Steps 0/1
35%
What they can do is they can fix the phone with a refurbished shell, and that would be done this week.
instruction 0/1
35%
Yes, they said that we can do that. So for the refurbished shell, the repair is $50, and then for the new shell, it's $25 more.
instruction 0/1
35%
So when we repair your phone now, you'll pay $50, and then if you do want to get the new shell after that, you'll just pay another $25 and you'll get a brand new shell.
instruction 0/1
35%
Your phone is not ready but we'll call you when it's ready and then we'll get all the necessary information. Do you want your phone shipped or are you going to pick it up?
instruction 0/1
35%
Yes. What's the ticket number?
instruction 0/1
35%
I can try. Okay, it's 718-971-5292.
instruction 0/1
35%
I would say around 3 p.m.
instruction 0/1
35%
So I'll call at like 12 to see, at that point you can tell me what you're up to, right?
instruction 0/1
35%
You can call in the morning.
instruction 0/1
35%
Call tomorrow morning.
instruction 0/1
35%
Call at like 10-05.
instruction 0/1
30%
Okay, there seems to be a miscommunication. They were under the impression that your texting was not working. So let them figure it out. Let them see if it's working.
explanation 0/1
30%
Okay, you'll get a call back in less than 15 minutes.
promise 0/1
30%
So we're actually out of Fig Mini shells, so we wouldn't be able to work on your phone until we get new Fig Mini shells in.
explanation 0/1
30%
So they would use a refurbished shell. So it wouldn't be a brand new shell, it would be a refurbished shell.
explanation 0/1
30%
I will call you when it's ready.
promise 0/1
30%
Hopefully on Sunday it should be good.
info 0/1
30%
What are your hours on Sunday? 10 to 3.
info 0/1
30%
I will try my best.
promise 0/1
30%
We're very, very busy.
explanation 0/1
30%
Yes, we close at 1.
info 0/1
30%
I'm going to send it. Should be an hour, yes.
promise 0/1
30%
We do so one two two four Avenue J they do repairs there as well they only do shell repairs.
info 0/1
30%
You open at 10 o'clock.
info 0/1
30%
Yes, the phone was fixed and it's being shipped back to Monty. I'm not sure where the shipment is at the moment. I don't think it's there yet. I'll call the Monty location on Tuesday or Wednesday to see if it's at the store.
explanation 0/1
30%
No, the warranty is two months for hardware, six months for software, and a year for networks.
explanation 0/1
30%
No, it's not ready yet.
info 0/1
30%
We're close at 6.
info 0/1
30%
Okay, Mr. Harowitz, you brought the phone in two days ago. The phone is not ready yet. We are waiting for parts still, okay? The parts didn't arrive yet? They were supposed to arrive yesterday. Yes, no, they didn't arrive yesterday. Once they arrive, your phone will be done in no time. But for now, we are waiting for them, okay? Once we have the parts, we'll fix it.
explanation 0/1
30%
If they told you that they were arriving yesterday, they should arrive today or by the end of this week.
info 0/1
30%
Sure, of course. Once the phone is ready, we'll call you right away.
promise 0/1
30%
We'll call you when it's ready. That should be around 3 to 4 days.
promise 0/1
30%
So we got in the shelves on Wednesday night, and your phone is in the back of the queue for all the phones that need shelved.
explanation 0/1
30%
Well, today we close at 1 p.m.
info 0/1
30%
Tomorrow, we're not open.
info 0/1
30%
Sunday they don't work on it? Sorry? Sunday they don't work on phones? They do. I said it should be ready 3 to 4 days.
explanation 0/1
30%
It's going to be ready Sunday afternoon.
info 0/1
30%
Yes, we're in the file transfer phase.
info 0/1
30%
Yes, they have done this before.
explanation 0/1
30%
I see two phones here, one for a charging port and one for a broken shell. The charging port I already got back. It's done. They did it from down the spot.
info 0/1
30%
That phone is waiting for a new shell. We haven't gotten new shells in yet. They told me it's going to be ready today at 12 o'clock.
info 0/1
30%
No, the new shells have not come in yet. Your phone cannot be repaired until the new shells come in.
explanation 0/1
30%
It's supposed to be the end of this week.
info 0/1
0%
There's a lot of phones before you. So, hopefully on Sunday we get the phone out of the way, okay?
explanation 0/2
0%
No, we would have to ship it to flap a show it take like a few days to get the flappers.
info 0/2
0%
You still have to get in contact with them because we don't have your phone right. You sent it to the Williamsburg location, they currently have your phone and all the information on your phone.
explanation 0/2
0%
Your phone is not ready yet. We contacted the borough park location and we contacted the Williamsburg location and your phone is not ready yet but they will call you when your phone is ready.
info 0/2

How Customers Ask This

"Is my phone ready for pickup after being sent for repair?"
"When will my phone be ready for pickup after being dropped off for repair?"
"When will my phone be ready for pickup after repair?"
"Is my phone ready for pickup after repair?"
"Is my phone ready for pickup after being sent for repair?"
"When will my device be ready for pickup after repair?"
"When will my phone be ready for pickup after being dropped off for repair?"
"When will my phone be ready for pickup after being dropped off for repair?"
"Is my phone ready for pickup after being sent for repair?"
"Is my device ready for pickup after repair?"
"Is my phone ready for pickup or shipment?"
"Is my phone ready for pickup after being sent for repair?"
"Is the phone ready for pickup and will there be any charges for the repair?"
"Is my phone ready for pickup after being dropped off for repair?"
"Is my repaired phone ready for pickup?"
"Is my phone repair ready for pickup?"
"Is my phone repair ready?"
"Is my phone ready for pickup?"
"When will my phone be ready for pickup after repair?"
"Is my phone ready for pickup after repair?"
"Is my phone ready for pickup and is it working properly?"