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The customer is experiencing service issues with their phone, including inability to make calls and GPS problems.
Other Response Scripts
85%
It's going to be 3-5-6. 0-8-0. 0-9-8. 0-4-1.
70%
Yes, there's... Yes. You have software warranty for one year and then for any other malfunction or defect for two months.
50%
Okay, now it's working. That's very interesting. So, it looks like the other SIM card port or whatever it is, is not registering the SIM card.
45%
I can give you a new IMEI. If you give me a 5-minute, I will make you one and I will give it to you.
45%
Just give them the IMEI and activate the line, and that's it. It will speak the same time on the phone. It's going to work right away.
45%
Then, once you have the SIM card in the phone, simply put it in the phone. It's as simple as that. No other complication or inconvenience.
45%
In the top right corner, there should be, like, it should say either no SIM or it should show bar showing signal. What does it show in the top right corner?
45%
When you put the SIM card in, you have to, like, unlock the little tray, put the SIM card in and lock the tray back.
45%
Just to make sure, right? The SIM card is facing downward, like the silver is on the pin?
45%
Do you happen to have another phone that you can put this SIM card in? Because what I want to check now is if the SIM card is damaged. Or is it, there may be an issue with the phone.
45%
So, I would suggest that you try both using the SIM card slot two. And then trying the SIM card in a different phone. Just so that we can figure out exactly what's going on.
45%
Please look up for it, because in this situation, we cannot go ahead and send you another phone. Of course, we have to see first, how long have you been with this?
45%
We will not send you on your phone, but we will help you with this current unit that you have, so you have to send it to us, okay? I will give you your address right now. Let me know when you're ready to take it.
45%
4306. 13th Avenue. Yes. Brooklyn, New York, and the zip code is 11219, okay? So when you send it, please make sure to include a note inside the package with your name, your phone number, your address, and a description of the problem.
45%
Please, you have to send it to us. You need to take it out.
45%
Please, you have to send it to us, you need to take it out. Let me know when you're ready for the address.
45%
Do you have any other SIM card we use to test? Just to make sure if the SIM card is – if the issue is the phone, okay?
45%
If you purchase insurance, do you remember how much you pay for insurance? Or do you have the policy in your email? Because it lasts for a year, and we are over a year of September and August of last year.
35%
If you have an old phone and you can give them an IMEI, yes. That will work.
35%
If I were you, I would give the IMEI from the old phone that you already have. That's the best way to do it.
35%
Allow me one second, please.
30%
Okay, we have to take a look at this phone, okay? That behavior that it's having is not normal. It's not a software issue. We will need you to send us the phone.
30%
I will recommend you Verizon.
30%
No sir. And is it going to mess up like the 911 location and everything? No it's not.
30%
Sure, yeah. So it should be activated. Let me double check. Can I actually have that number that I gave you, the phone number?
30%
Okay, so I have your line here. I have the SIM card number you told me, and the number is 310-497-1640. And you said that it's still not giving you a dial tone?
30%
If you have any other questions, feel free to call us back.
30%
Yes, we can help you. So we already sent you the phone, so I guess we have your information. Let me take a look.
30%
Okay, yes, and also the fact that, okay, yeah, we have to take a look at that.
30%
Yes, we can usually repair this problem.
30%
Just a few days to take care.
30%
If it's a software problem, yes, of course, but if it's not, we will be letting you know, but if it has a price, it may be up to $75, okay?
30%
Exactly. Yes.
30%
Exactly, yes.
30%
Unfortunately, it's not possible to go ahead and troubleshoot it like that. If you have an issue directly with the phone, I don't think it's your service.
30%
When you come to the store, you may need to call me again so I can still help you a little bit more.
30%
No, no, I think I'm familiar with this issue, but it's something that we have to take a look in that way, okay?
30%
We will need you to send us the phone.
15%
Yes, you have to include a note inside the package with your name, your phone number, your address, what's the issue on the phone, and that's what you need to fill in in order for us to identify your phone once it arrives.
15%
I can give you the address right now. 4306 13th Avenue, Brooklyn, New York, and the zip code is 11219.
15%
So when you send this, please make sure to include a note inside the package. Don't forget about that. That is extremely important, okay?
15%
The address will be 4306 13th Avenue, Brooklyn, New York. And the ZIP code is 1-1-2-1-9.
15%
When you send it, please, make sure to include a note inside the package with your name, your phone number, your address, and a description of the issue. That is super important as well.
15%
What we're going to do is we're going to send you a device that helps with your issue. Can I please have your address?
0%
Yes, we are looking at a fix for the messages app tomorrow.
0%
Once we receive it, we will call you.
0%
Okay, so we will have to take a look at the phone in a repair store, okay? Of course, we will take care of it, we will fix it, and we will do our best to take care of it, and we will help you here.
0%
In the worst case scenario, we will call you, okay?
0%
Yes. We have the repair shop and the main shop combined now.
0%
We're going to send you something that you put on the back of your phone that would help you with your drop calls.
0%
It's something that you stick on the back of your phone behind your battery.
0%
Yes, it's going to help the antennas look better.
0%
If that doesn't work, it's still covered.
0%
It should be there in two days.
How Customers Ask This
"The phone randomly loses service and requires a reset to regain connectivity."
"Why does my phone hang up during calls?"
"The customer is unable to dial or send messages due to a mobile network issue with their new phone."
"The phone drops calls unexpectedly during conversations."
"The customer's phone is not working with their carrier due to IMEI issues."
"The phone drops calls unexpectedly during conversations."
"The phone randomly loses service and requires resetting to regain connection."
"The customer is unable to make calls and send text messages due to a mobile network issue."
"The customer is experiencing service issues with their phone, including inability to make calls and GPS problems."
"The customer is experiencing issues with their phone constantly hanging up during conversations."