How can I fix slow message performance on my phone?

You're all set. So I'll connect to Wi-Fi, and I'll update it, and then should we get to go? Yes.

Okay, so first, for the chats that don't load, are they very large? Do they have a lot of messages in them? Yeah, yeah. Some have a lot of messages. Even those that don't have a lot of messages, it's really slow. It doesn't look fast. Okay. So, you go into your settings. You go to apps and notifications. One second, one second. Settings? Yep. You go to apps and notifications. Apps and notifications. Okay. See all apps. Apps, back up, restore, and interrupt? Sorry? Apps, back up, and restore? No. You would click on apps and notifications. And then it just gave me the option that says see all apps or app info. Okay. I have app info. Okay. And now you're going to scroll down to the message app. Okay. And you're going to click storage and cache. I'm going to click storage and cache. Okay. Clear containers? No, clear storage. Yeah, but all my messages are going to erase? No, they will not. Okay. The app data will be permanently deleted? Yep, press okay. Okay. Okay, it's done. Alright, now go back into your messages and open it up. Let me know if it's slow still.

All right, so can you go into your settings? Now I should do it? Yes. Okay, one second, I'm putting you on speaker. Settings, yeah, okay. Apps and Notifications. Go to what? Apps, okay. And then see all apps. Okay, yeah. The message, okay. Yep, and then you go to the message app. Yeah, I went to the message app, yeah. And then you go to Storage and Cache. Okay, got that. And then you're going to clear storage. Nothing's going to happen to only messages? No, no, it's not going to delete any messages, no. Okay, so clear, clear storage. Mm-hmm. It says delete app data. This app data will be permanently deleted. This includes files, settings, database, and other app data. Yes. Press okay? Yes. Okay, I pressed okay. Now your message app should be loading.

And that's it. Now everything should be working perfectly fine, okay? If you have any other problems, please let us know.

So once I update it, it should be fixed? Yes.

Um, so what that does is that it just cleans up any extra data that's unneeded.

No, no. It doesn't delete any of your messages at all.

Right. Amazing. I really appreciate your help. Thank you so much.

Press apps, notifications.

Then all apps.

And then the top right corner, there's gonna be three little dots, you click on those.

And then click show system.

And then you're going to scroll down to DuraSpeed. D as in dog, U-R-A, speed.

Then you're gonna click open.

And then you're gonna switch it off.

Alright, and then you're gonna go back to see all apps.

Then you're gonna go to messages.

Then storage and cache.

Then clear storage.

So after you do that on the phone, you would turn the phone off and turn it back on.

Go into your settings. You would go to apps notifications. Yes, CLS, yes. Then you would go to your messages. You would click on that, and then click on storage cache to update on that.

It's probably better to connect to Wi-Fi when you update as well for the ease of your data.

Okay, I can help you with that right now. So if you have the phone in your hands, please go to Settings.

Once in Settings, go to Apps and Notifications.

Go to See All Apps.

On the first three icons that you see, right beneath that, you will find an option that says See All Apps.

Okay, do you see an option that says App Info? Let me see. Yeah. Okay, go there, please.

Once you are in App Info, on the top right of the screen, you will find three dots. So tap on those three dots and press Show System.

Once you do that, you need to find an app that will be called, it will be called, Do Re Speed, okay? It's D as in David, as in Dog, U as in Umbrella, R as in Red, A as in Apple.

Okay, so get there and now press Open, okay?

Once you press Open, you will see that you will have, you will see a whole list of apps. The Messaging app and the Phone app both need to be on.

Okay, Messages and Phone.

Just make it, when you send it, make sure to make a note, of course, clarify what is not good with the phone, and we will go ahead and we will make a whole set for you.

If you can go to settings on the phone.

If you do not want this application to be restricted, you can lift restriction by allowing apps to run in background.

If you don't have it anymore, that means that the app will continue working. If you find any issue working with the app, like if it's not working, please let us know and we will go from there.

Yes, every time you get an update, it's recommended to do. It will improve the functionalities of your phone. And, yes, please, do the updates every time you can.

Yes, of course, you can send it with someone with no problem.

Okay, so some customers have been experiencing the same issue, um, there is a fix for this, if you can go into the settings on the phone.

No, it's not. It's just gonna, um, delete like the old app data. It's not gonna delete any messages.

So you are not up to date. Your phone is behind. It needs to be updated.

It's going to slow my messages. There was indeed an update that messed with some customers' phones. But that was resolved. So it's safe to update.

Okay, so your message app is operating slow? Yeah, it goes very slow. Like it only happens like a few seconds after I text it and it goes on and sometimes it doesn't just take a few seconds. It takes more than that.

You can let the app running in background. That's not going to affect your phone.

If you don't do it, it most likely will work a little bit slow.

If the phone is recommending you that, that means that it's really recommendable to do it.

Unfortunately what's happening here is that your conversations, okay, your big conversations, the phone is trying to open up the app, the conversations at the same time.

No, it's definitely something in the charging port, okay, not in the phone, not in the battery, nothing to do with the battery.

The repair will take, indeed, depending on what time you bring it, either a few hours or one day, and then a later time.

If you bring it in the morning, it may take a few hours, okay, but it may be ready by the end of the day.

That kind of repair is $50.

Please, yes, whenever you send it, let us know, and we would love to help you.

For now the multimedia solution will be deleting the current big conversations that you're having.