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The customer is experiencing issues with group messages not being received and believes data is being used unnecessarily.

💬 Messaging Group Messages Asked 1 times needs_work

Other Response Scripts

30%
The update was taken off, it's not supposed to work right now. Message app 2.2.8, it was taken down, when it gets put back up, this is going to be either late night Sunday or Monday, once it gets put back up, you'll be able to download it successfully.
explanation 0/1
30%
So if you used up all your data, I see the reason why you're… No, because I'm telling you, because I think the apps are running in the background. I don't know why. Something is running in the background.
explanation 0/1
30%
Well, for the messages, if you're out of data, that's the reason why the messages aren't working.
explanation 0/1
30%
Yes, because it was supposed to come out yesterday. There was some sort of issue, and they took down the update. But they get pulled back up. It's going to be either late Sunday or early Monday. That's when the update is.
info 0/1
30%
Hopefully, that's going to be resolved.
promise 0/1