The customer is experiencing unclear audio during calls and a malfunctioning screen that goes black during use.

Yes, we can fix that. If you send it to Walmart and you still want to drop it off, we'll be able to fix that.

I can help with that. Please connect it to a Windows computer using a wire. That should do the trick.

If possible, you can check using the SIM card in another phone or using another SIM card in that phone.

I would definitely try using it with one and see if it's still having that issue.

Please bring it and we will help you with that.

Just let us know that you come from Canada and you're not going to have another phone and we will do it as fast as we can.

Yes, that may be a problem. If there's, like, a connection that goes from the phone to the screen, that's a problem. And if that is not secured well, then that can happen.

Usually when it doesn't pick it up with a wire, you just take another one and that's it.