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The messaging app is not functioning after a recent update, causing the phone to freeze.

💻 Apps & Software Settings Issues Asked 1 times needs_work

Other Response Scripts

45%

Okay, go to Settings on the phone, please.

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45%

Once in Settings, go to Apps and Notifications.

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45%

Once in Apps and Notifications, go to See All Apps.

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45%

Once in See All Apps, look up for the Messaging app.

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45%

Now scroll down to the third option. That's going to be Storage and Cache.

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45%

And first of all, it says Clear Storage, please.

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35%

Yes. Clear Storage?

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30%

Yes, that's what you need to do.

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30%

In the worst case scenario, we may need to make a whole reset on your phone, okay?

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30%

I definitely will. I will keep your number.

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