The customer is unable to use T9 predictive text and cannot receive picture messages.

Okay, let's try ABC then. Press pound one more time and you will see the ABC option. So try that, please.

Okay, I see that there's a little issue here. I'm going to apply a reset on your phone. Your phone will be, your service will be off for about 15 to 30 minutes and when it comes back, everything will be working fine.

Actually, as far as where right now, I'm about to reset your line now.

No, we didn't. You didn't talk with me. No, nobody reset your line. I don't think so. No, because I usually do it on the spot. I don't, I don't scale it for later time.