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How can I get assistance with making calls and receiving texts while in Israel?

📞 Calls & Voice Can't Make Calls Asked 2 times resolved

Best Response 50% effective

Question: How can I get assistance with making calls and receiving texts while in Israel? Answer: Script: I understand that you need help while out of the country and no worries, I will try my best to assist you with that. Verification: May I ask your service provider? Is your service allowing international calls? Have you check if you can send and received calls and text? Step 1: Verify if the service provider is compatible to FIG phones. Step 2: Verify if the number can make international calls. Step 3: Check if are not receiving calls and text with just certain number. Escalation: If need assistance from higher ups or support number in Israel needs to be provided.

curated Step-by-step 1 helpful / 0 not helpful

Other Response Scripts

45%

I'm going to keep your number and I'm going to put you in touch with a person in Israel that can fix your phone so he can take a look at your phone, okay? And he's going to be calling you, not today because it's late, but tomorrow, okay?

instruction Steps 0/1

45%

What number are you going to be giving him? This important number that you're calling from. Do you mind just telling me what shows up?

instruction Steps 0/1

45%

Right now, I do not have a solution to execute for you. You can use a native UK SIM card and it will work.

instruction Steps 0/1

45%

Just try. Just try. It's just for testing. It's not that you're going to have it forever. You're just going to test it for five minutes.

instruction Steps 0/1

35%

I'm going to take your number, I'm going to put you in touch with a person in Israel that may be able to help you. What is your name?

instruction 0/1

30%

Fantastic. Okay, thanks. He'll be giving me a call. Yes, tomorrow.

promise 0/1

30%

I will report it to the developers. So, eventually they can figure a solution. But, unfortunately, it's not going to be today.

promise 0/1

30%

If it's EU version or USA version, it should work. It's another SIM card and maybe a SIM card from the UK. It will work perfectly fine.

explanation 0/1

30%

Yes, I can call you back whenever I have an update. It won't be today. And when? I don't have a date.

promise 0/1

30%

As soon as we finish talking and if we have something, we will be letting you know.

promise 0/1

30%

Sure. I will give you a Belgian number because I have another phone, a Belgian number.

info 0/1

Unfortunately, this is beyond our power. This is something that is completely beyond us. There's nothing we can really do about it.

explanation 0/2

How Customers Ask This

"The customer is unable to make calls while using their phone in the UK, despite it working in Israel."