The customer is having trouble reinstalling the Waze app after it was removed and is concerned about losing data during a factory reset.

If you want to make the reset, you can make it. If not, it was a warn before doing it.

In this situation, you will have to send or bring the phone to us, okay?

Yes, that's correct. So all my music and pictures and stuff I would have to save first? That's right.

I'm going to send this to the developers, okay? So they can take a look at it.

No, no, because we have to make a whole reset on your phone, not just a reset. We may need even to make a... Yeah, maybe with the factory reset it will work, okay?

That's correct. So that doesn't really make sense. I shouldn't have to do that to get Waze back on my phone. That is what we have to do, okay? If you don't want to do that, then fortunately you won't be able to get Waze back.

No, unfortunately for the situation, no.

I am 100% sure.

We warn, look, to put a nap back, there may be a possibility that you may need to wipe out your phone. Okay? It may not happen, but the possibility is there.