The customer's phone is frozen and displaying an error about storage usage, preventing them from texting and making calls.

The suggestion is to take out the SIM card for one to five minutes, okay? That should work to get all the functions back. If it's still not working, you're going to have to call us and we will see something else, but that solution usually works for most of these issues, okay?

Take it out for one or two minutes, and if not, you have to go to settings in your phone. Then go to system. Then go to reset options, and there, you have to press reset network. You have to press yes, reset Wi-Fi network and Bluetooth. It's going to be three options. This is going to be one of them, okay?