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Customer is unable to transfer their iPhone to a new Fig Phone and needs assistance with obtaining an IMEI for activation.

📱 Device Issues Account Access Asked 1 times needs_work

Other Response Scripts

70%
It's going to show like that. This IMEI is really nonexistent, okay? So, if they ask you... Yeah, it's not something that exists. It's not something real. That's what I want to say. But it works to activate the line. And, yes, it requires a physical SIM card to work. That's why it will work, okay?
explanation 1/0
70%
Thank you so much. I appreciate your call. I appreciate your patience. And thank you so much. Have a great day.
apology 1/0
45%
So, for this, you need a new IMEI, okay? Right now, I don't have IMEIs available, but if you give me 3 to 5 minutes, I can get you one, okay, on the phone. I'm not going to hang up on you and leave you like that. So, I can generate an IMEI for you and then we can go from there. We will be able, so you can call back Verizon and get your activation done, okay?
instruction Steps 0/1
45%
Okay, I have it ready. Are you ready? Yeah. It's going to be 356... Yeah. 080... Okay. 096... Okay. Okay, we have 356, 080, 096, 546, 926. Okay, 926.
instruction Steps 0/1