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The customer is experiencing issues with missing messages and delayed message delivery after a phone update.
Other Response Scripts
85%
In the same place where it has the show archived messages, there's a message below that that says mark all as read. Yeah. Then you click on that. And that should get rid of the ghost notification.
70%
Yes, you will no longer miss any text.
70%
Yes, and after that, everything should be working fine.
45%
Once you're in settings, go to app updates.
45%
Please check if you have updates. Check for updates, please.
45%
Now, go back, and yes, now we have to go to apps and notifications.
45%
Once in CL apps, on the top right of the screen, you will find three dots. So, tap on those three dots, please.
45%
Once you tap on those three dots, you need to look up for an app that will be called Zuristy. Tap on those three dots, and press where it says, show system.
45%
Look up for it, yes. You will find it. It's ordered by alphabet, so you will find it by the V.
45%
Once you press open, you will see the whole list of your apps. All you have to do is just, on the messaging app, you have to turn it on, and the calling app, you also have to turn it on, okay?
45%
On the top right of the screen, you will see three dots. So tap on those three dots, please.
45%
You need to look up for an app that will be called DoRecipe. I should press show system? Show system, yes.
45%
Once you press on that, you have to press open.
45%
So those two apps need to be on. So the messaging app is already on. Does that make sense? Yes, and also the DoRecipe itself needs to be on too. Turn on phone also, you said? Yes, phone should be on too, yes.
45%
Now go back in the same hole, in the same place, and see all apps. Look up for the messaging app, please.
45%
Scroll down to the third option. It's going to be storage and cache.
45%
Once it's storage and cache, press clear storage, and that's it.
45%
So after you click on the show archived messages, you would then click on mark all as read.
40%
So that is a glitch that happens when you update sometimes. They're not actually new messages or anything. So what you would do is you would go into your messages. You would click show archived messages. Let me see if I have that by settings. So one of your messages in the top right corner, those three little dots, you would click on those. And then there's an option to show archived messages.
35%
So, go to settings on your phone, please.
35%
Now, go to CL apps, please.
35%
Once you're there, you can press open, please.
35%
Okay, go to settings in your phone, please.
35%
Once in settings, go to apps and notifications.
35%
Once in apps and notifications, go to see all apps.
30%
Once that's done, you should be getting all your messages with no issue. If you do have issues a little bit later, please call us and let us know, okay?
30%
No, it's not going to delete your messages. Don't worry.
30%
We can try to fix this, okay? Just to let you know, there's a small risk of having the text deleted in this situation. It's like 1% risk, but it can happen. I can, of course, we have to reset the storage on the app. We couldn't delete anything, but we have one or two users out of a few thousand that got unfortunately their messages deleted. So, I can help you, okay, to try to get the app up and running, but we do have this risk. Would you like to proceed?
30%
No, no, there's a small chance that this happens. It's not something that will actually happen, okay?
30%
There's an update that will come up, but unfortunately, it won't be immediately.
30%
Yes, that's correct. With yesterday's update? Yes. Something happened with the messages, right? The texting.
30%
Yes, we may need to do that to make it work properly, yes.
How Customers Ask This
"The customer is experiencing a glitch with message notifications after a phone update."
"The customer is experiencing delays in sending text messages and incorrect unread message notifications after a recent update."
"The customer is experiencing delayed message notifications after a recent update."