Why did I not receive the promised text messages and call back regarding my phone issue?

You can take off the SIM card for five minutes, okay, and put it back in. Now, we are trying this and it's working for some people, so would you be able to do that, please?

Okay, do that. Take up the SIM card, give it five minutes and then you can call me back, okay?

I'm going to text you once we do this from this same phone number that we're speaking from, okay?