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How can I port my number to a different carrier and change my phone number?
Other Response Scripts
85%
The account number is 88110521. The account PIN number is 306126.
85%
And that's it. That's all I need, so it's 375-141-099, and then I send a 344-746. And I give this number to my provider. And we'll go over the number.
85%
The account number is going to be 375-141-099. Okay. And the PIN is going to be 344-746. And that's it. That's all I need.
85%
So it's 375-141-099 and then the PIN is 344-746. And I give this number to my provider.
70%
Thank you so much for your help. Really appreciate it.
45%
Hi, can I get your number please?
45%
Hi, so if you want a different number for another Fig Phone, you just need to open a new account.
45%
Just open a new account and port a different number. There's no way of changing an actual SIM.
45%
Hi, can I get your number please?
45%
The account number is 88110521. The account PIN number is 306126.
45%
Hi, so if you want a different number for another Fig Phone, you just need to open a new account.
45%
Just open a new account and port a different number. There's no way of changing an actual SIM.
45%
Once I port the number, I need to call back, I guess, and open up a new account and port the other number.
45%
You have to put the number first, and then you cancel it.
45%
The phone number I'm trying to port is this one I'm calling from, and so I... Oh, sorry, 3518. Correct. Okie dokie, so the new transfer PIN is 590... 590? 5980. Yes? 33. 33. 598033. Okay, I'm going to send this right now, and hopefully it works. We have to wait one way or another 15 minutes until it gets approved or declined. Okay?
45%
If you want to transfer to Serbis first, you have to transfer it and then you can call us to make sure that it gets cancelled, okay?
45%
Yes, you have to write it down, of course.
45%
Okay, so the account number is going to be 375-141-099.
45%
And the PIN is going to be 344-746.
45%
We'll need a few different pieces of information though. From your old carrier, right? Okay, the account number, the transfer pin, okay, the full address that they have. So I understand that it should be your address, right? The full address that they have?
45%
Once we get the account number and transfer pin, we start the process is when the old number will start working. The old SIM will stop working.
45%
Can I get your first and last name?
45%
Okay, no problem. Please, allow me the phone number.
45%
We'll need a few different pieces of information, though. From your old carrier, right? The carrier that you want to switch from. The account number. The transfer PIN. The full address that they have. So I understand that it should be your address, right? The home address? The full address that they have? Yes. Okay. Perfect. Okay. Zip code and all.
45%
You could do it remotely. Someone could pick up a SIM card and then – once we get the account number and transfer pin and we start the process is when the old number will start working. The old SIM will stop working.
45%
Can I have your first and last name?
35%
Your account number is going to be 433-650-55. And the pin is going to be 813-967.
35%
Okay, so let's say tomorrow, you call us tomorrow and I'll email you the information.
35%
Yes, it would have to be whatever they have on file is the exact address. Yes, okay. Zip code and all.
35%
Now, the question is, is he going to need a new SIM card? Yeah. Or over the phone he could use his current SIM card.
35%
When we're ready, you can give me the information and I can do it on my own.
35%
Yeah, I'll do that one.
30%
You would like a different carrier? Yeah, I'd like to port my number that I have from Fig Phone to a different carrier.
30%
Okay, give me one moment. I'm going to put you on a brief hold. I'm going to speak to my supervisor and see what we can do for you.
30%
You would like a different carrier? Yeah, I'd like to port my number that I have from Fig Phone to a different carrier.
30%
Okay, give me one moment. I'm going to put you on a brief hold. I'm going to speak to my supervisor and see what we can do for you.
30%
Yes, there is.
30%
It will be your address. 113 Hillside Boulevard, New Jersey, Lakewood, New Jersey, 08701.
30%
Yes, I can help you with that. Just call us back and we'll answer.
30%
Oh, you want to get a PIN and the transfer? Yes, the PIN and the transfer. Okay, no problem. I can help you with that.
30%
Are you transferring your line today?
30%
Okay, are you ready to take the information?
30%
No, no. There’s no way to have that having some automated text like, you know, please text his, you know, the new number?
30%
I can help you over the phone.
30%
So we have three options. We have the $16 a month. That's the unlimited talk and text with one gig of data. Then we have the $22. That's three gig of data.
30%
There's also the talk only that's $8.
30%
Oh, you want to get a PIN and the transfer?
30%
No, no. It's monthly, so I just missed the date.
30%
No, he doesn't need a new SIM card.
30%
No, we don't need to, like, tell them to release it, right? I'll just say, give me the information. When I give it to you, you can do it on your own.
30%
No, there wouldn't be any way.
30%
You could. That would make the process probably a little easier, but depends on how easy it is for you to come over here. I can help you over the phone.
30%
So we have three options. We have the $15 a month, that's the unlimited talk and text with one gig of data. Then we have the $22, that's three gig of data. And if I do order resale, is there any discount? No, there's no discount, sorry. There's also the talk only that's $8.
15%
And I'm going to need the number on that SIM card, so that's like eight.
15%
When you come into the store, I won't be in the front of the store. So you talk to the person up front, and it will help set up your account.
5%
I would recommend you to get the information when you're about to do it.
5%
But if you want to take the information that I have right now, you can take it.
0%
Sure, okay. Do you want to cancel your number immediately?
0%
The only thing that we can do is we can provide you the information so you can transfer your line and go. But then all the other processes, questions that you need to make to your new provider.
0%
Once your line is transferred to your new provider, it usually kills your line. You can call to make sure and yes, that's it. That's how it works.
0%
Let me check what's going on. I'll give you one second.
0%
Yes, we may have to replace the SIM card.
How Customers Ask This
"How does the process of transferring my phone number to a new provider work?"
"How can I transfer an old phone number from a different carrier to a new phone?"
"The customer wants to port their phone number from another carrier and inquire about plan options."
"Customer is having trouble porting a phone number to the Fig service plan due to issues with the transfer pin."
"Customer wants to port their phone number and inquire about plan options and costs."
"How can I transfer my old phone number from a different carrier to my new phone?"
"How does the process of transferring my phone number to a new provider work?"
"How do I port my number to another carrier and cancel my service?"
"How can I port my number to a different carrier and get a different number for my Fig Phone?"