The customer experienced a complete data loss on their phone and is inquiring about recovery options.

We're open 10 to 6, Sunday through Thursday. Okay. Bring it down, and then we'll check out and see what's going on, alright? Sorry about that.

It may... No, no, you can't get your data back. Once the phone is erased, there's no way to get the information back. So we would be making sure that it doesn't happen again. You would have to reformat your phone so that it doesn't happen again. Because if you don't do anything, it can keep on happening.

We won't know exactly what happened until you bring it in. Yes, we're going to open up the phone and check to see exactly what's going on. There may be a motherboard.