💻
The customer is unable to update the software and apps on their phone.
Other Response Scripts
45%
If you want to go ahead and you want to force the updates, which I understand is your decision, um, we, you can, first of all, try to connect the phone to Wi-Fi.
45%
If that doesn't work, we will have to take a look at the phone in our store, in our Borobrux store, and we will reflash the phone and reinstall all the updates that you need.
45%
Yes. Turn on the Wi-Fi, connect to your network, and then you will have to check for updates.
45%
Once you have Wi-Fi connected, you connect to your Wi-Fi network, you have to go to settings, and then you have to go to app updates and see if you have updates available, please.
45%
And then, if you have the flat update available, you have to make it.
45%
You have to go to settings, and then app updates. Settings. And scroll over to the bottom, there's, yep, app updates.
45%
No, you wouldn't be updating there. You would get a notification that you've updated. You'd make a system update.
45%
You would go to your settings and then it would be under system update.
45%
And then I just press update and try again? Yes. You update. It would download the update and install the update. It's probably going to prompt you to restart your phone and then after that it should be good to go.
35%
If it's working fine, if the phone is not causing you a problem, just leave it like that, okay?
35%
If the update is not coming for you, you must send the phone to us, okay? We will install it manually.
35%
You can bring it directly to Borough Park.
35%
Even if you need a loaner phone, we can offer you a loaner phone. In the meantime, you send us a phone if you cannot come in, okay?
35%
Yes. So make sure you're connected to Wi-Fi and you update your phone.
30%
Yes, the new phones, okay, the new FIG phones are getting the, are getting the, are getting Android Auto, okay, but it will be available for the rest of FIG phones like yours, okay, by the end of the year.
30%
Yes, it's not going to let you do it because those updates unfortunately brought a few problems and we don't want you to have those problems, okay? So, by the end of the year, when Android Auto is available for everybody, um, we can go ahead and we can actually work on something too for you to get the updates right away.
30%
Okay, if you want us to, we can definitely, we will be more than happy to update it for you, but we will have to take a look at the, we will have to take a look at it in the store, okay?
30%
We're at, we're at Bar Park? That's correct. We're in Bar Park. Our address is 4306 13th Avenue.
30%
So in app updates, it will show you any apps that need to be updated. So as long as you go to app updates and check for updates, and nothing is there, then everything is up to date.
30%
So the only place to update apps, specifically, is going to be in app updates. So if you check for updates, and there isn't any updates there, then all your apps are up to date.
30%
So, now with those phones, the update for that is going to be with the Android Auto update. That should be coming out within a month.
30%
Yes, there was an update yesterday for the message app, but that update for Android Auto, that's going to be soon, coming soon.
30%
Yes, it's going to have Android Auto in a few other days.
30%
Oh, you're talking about the new specialty apps? Yes. So those are going to be available once every phone gets the Android Auto update. That should be coming in around a month and every phone will have it.
30%
Yes, the update with Android Auto includes the specialty apps. That includes that one.
How Customers Ask This
"The customer is unable to install a messenger update on their phone."
"How can I update my phone to enable features like setting an alarm?"
"Can I access certain apps on my phone and how do I update to get them?"
"How can I update a specific app on my Fig phone?"
"The customer is having issues with Android Auto not working on their Fig Core phone and needs guidance on updating the software."