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The customer is experiencing issues with group messages freezing and being extremely slow.
Other Response Scripts
85%
Can you go into your settings? Okay. Can you go to Apps and Notifications? Okay. You go to See All Apps. App Info, okay. And then you're going to go to the top right, there's three dots, you click on those, and click Show System. Okay. And then there you're going to scroll down to DuraSpeed, D as in dog, U-R-A, Speed. DuraSpeed, okay. So you click open that. Okay. And there should be like a button that says Open. Yes. Okay. All right, and then in there, there's a little switch at the top, click that off. Okay. And now after it's off, you go back to the App Info screen where you have like the long list of apps. Okay. You're going to put a storage in cache. Okay. And then you're going to clear storage. Clear storage? Yeah. What's the storage? So the storage is like the old app data. It's not going to delete any of your messages or anything. I cleared both. I cleared the cache and I cleared the storage, so now we're all there. So now should we sign? Yes. Okay. And then you can turn your phone off, turn it back on, and then you should be good to go.