The customer is experiencing issues with sending and receiving picture texts, contacts, and voicemail notifications on their Fig Core phone.

If the date in your phone is correct, then nothing is wrong.

So, you connect the phone to Wi-Fi, go to System Update, and try to make the update, okay?

Go to Settings in your phone, please. Once in Settings, go to About Phone. And once you're there, please provide me the ID.

Will you be able to bring the phone to our store so we can take a look at it and try to help you?

Okay, please bring it whenever you want, whenever you can, and we'll take a look at the phone, okay?

If it's still not working, let me know. We will have to try with a different SIM card, okay?

I will provide this to the developers so they can send you the updates manually, okay? If they can do that, it will take about 24 hours to get there. It will go onto my phone automatically? Yes. You will have to accept it, okay? And, of course, I recommend you to connect the phone to Wi-Fi.

Then, I'll get your address now and I'll send you a return label.

The main difference is the Fig Mini is a touch phone. The Fig Core is not a touch phone. The Fig Mini doesn't have Android Auto. The Fig Core has Android Auto. They are pretty much the same, but they do have different ecosystems. The Fig Mini has Waze on the screen. The Fig Core doesn't have Waze on the screen, only with Android Auto. The music player is different in both phones.

So we always mention that Wing is not fully compatible with our service, but if it was working before, that means that you ran out of data, okay? So my recommendation is... Please call them and ask them how much data you have left.