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The customer is experiencing issues with data not working on both UK and American SIM cards while in the UK.
Other Response Scripts
45%
Okay, go to settings on your phone. I can try to give you a troubleshoot here. Just one second, please. Once in settings, go to system. Then go to reset options. And once you're there, you have to reset Wi-Fi, Bluetooth, and mobile.
45%
What you need to try now, take one SIM card. Leave one SIM card in, try to use it, and the other one, take it out, and try to use it like that. So you have to try this with both SIM cards, okay?
45%
Go to settings.
45%
You need to dial star pound star pound in the phone like you're about to make a call.
45%
Now go to QC.
45%
Go all the way to the end and you will find an option this is factory data reset.
45%
Now just have to try the phone with the same card in the first slot.
45%
When you're with your friends call this number please from this number that you put me.
45%
Please call me from your friend's phone I want to see he's good.
35%
Do that, please.
35%
Now try to use it, yes.
35%
No, just take it out, please, just to see.
35%
Can you use another phone to call me when you call me from that phone number I want to make sure 100% that I will see how it works.
35%
Are you going to see your friends by any chance later today so you can call me from this phone number?
30%
So if you want to do it now we can go ahead and we can help you right now with that no problem.
30%
This will delete all your information just to let you know.
0%
We will be able to try to do here at least we can try to at least make a factory reset on your phone.
How Customers Ask This
"The customer is experiencing issues with their UK SIM card not working in their phone."